Senior Technology Business Analyst

Job Overview

Under general oversight from the IT Business Analyst Manager, the Senior Technology Business Analyst leads complex analysis efforts and serves as a key partner in translating strategic business objectives into actionable technical requirements. The role manages requirements activities across multiple concurrent initiatives, provides expert-level process analysis, and facilitates solution design with cross-functional teams. A Senior Analyst drives clarity, resolves issues, anticipates downstream impacts, and ensures alignment across business and technical stakeholders. This role mentors less experienced analysts and contributes to the advancement of business analysis practices across the organization.

What you will be doing:

• Lead advanced requirements discovery by translating strategic business objectives into clear, testable functional and non‑functional requirements.
• Evaluate information from multiple sources, reconcile conflicts, and decompose high‑level concepts into detailed specifications.
• Conduct complex gap analysis, root‑cause analysis, and future‑state process modeling to identify improvement opportunities.
• Produce comprehensive project documentation, including process flows, use cases, user stories, acceptance criteria, data mappings, prototypes, and sequence diagrams.
• Facilitate collaboration with business stakeholders, developers, QA, project managers, and subject‑matter experts throughout solution design and development.
• Manage or lead major workstreams across multiple projects, monitoring scope, assessing impacts of changes, escalating risks, and ensuring timely milestone completion.
• Support development teams during sprints by providing clarifications, refining requirements, and ensuring alignment to business goals.
• Guide QA partners in defining testing strategies and validating coverage across functional and non‑functional requirements; support UAT planning and execution.
• Independently triage and resolve issues, analyze root causes, and recommend solutions to mitigate technical or process risks.
• Lead and facilitate requirements walkthroughs, design reviews, demos, and stakeholder discussions, including with leadership audiences.
• Provide clear, timely communication of project status, decisions, risks, and insights tailored to diverse stakeholder groups.
• Mentor junior analysts, share best practices, and contribute to continuous improvement of business analysis tools, templates, and methodologies.

What you need

• Bachelor’s degree in business, information technology, computer science or related field.
• Five (5) years of experience creating business and software requirements, business analysis, business process modeling or related field.
• Experience working in a project team environment.
• Any equivalent combination of education and/or experience may be substituted for the above.

Required knowledge, skills, and abilities

• Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, and Visio.
• Ability to monitor and document post-implementation problems and review requests.
• Strong ability to organize work and manage requirements efficiently across multiple projects and responsibilities.
• Demonstrated capability to work under limited direction and operate with autonomy.
• Deep knowledge of developing and implementing cross organizational business process flows.
• Expertise in SDLC methodologies such as Waterfall, Agile, Scrum, and Iterative development.
• Exceptional written and verbal communication skills, including facilitation across broad stakeholder groups.
• Strong analytical and problem‑solving skills with the ability to translate abstract concepts into precise requirements and sustainable solutions.
• Ability to collaborate effectively with project managers, developers, QA, technical staff, and business partners. Experience leading resolution of complex issues through both independent and collaborative efforts.

Preferred

• Professional certifications such as Project Management (PMP) or Business Analysis (CBAP).

About Us

We are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.

Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.

Bring your talents to DFW. Live and work with purpose.