Senior Business Analyst

Overview

GDC IT Solutions is currently seeking a Senior Business Analyst to support the Pennsylvania Department of Transportation (PennDOT) Driver and Vehicle Services (DVS) program. This position will work closely with business stakeholders, development teams, project management, and vendors to support application enhancements, testing, implementation, and ongoing system maintenance.

As a Senior Business Analyst, you will be responsible for supporting business analysis, testing, and implementation activities for PennDOT's Driver and Vehicle Services (DVS) applications. This role will focus on gathering and documenting business and system requirements, analyzing business processes, coordinating user acceptance testing (UAT), identifying and resolving system defects, and supporting application updates and releases. The Senior Business Analyst will serve as a liaison between business stakeholders, development teams, project management, and vendors while ensuring compliance with applicable state and federal requirements and digital accessibility standards. Additionally, this position will support go-live activities, document implementation outcomes, and provide status updates to project stakeholders and executive management.

Responsibilities

• Support requirements elicitation, prioritization, validation, and documentation.
• Lead stakeholder meetings and interviews to identify business and system requirements, document process changes, and develop specification documents.
• Analyze federal and state regulations, business rules, and technical specifications to identify requirements and determine PennDOT-specific needs.
• Perform business process analysis and recommend improvements or workarounds to address system issues and abnormal processing conditions.
• Participate in scoping application updates and upgrades, as well as planning, conducting, and evaluating testing activities.
• Develop and maintain test management plans, user acceptance test (UAT) scripts, and test records.
• Coordinate and support UAT, application testing, and accessibility conformance testing.
• Execute test scenarios, capture screenshots, review application outputs, document results, and identify system defects and issues.
• Troubleshoot system errors, collaborate with development teams and vendors, and coordinate timely issue resolution.
• Provide production support for Driver Licensing and Control (DL&C) applications.
• Support DVS release implementation activities, including go-live planning, execution, and documentation.
• Track implementation schedule changes and update project documentation based on implementation outcomes.
• Prepare test plans, test outcome reports, implementation outcome reports, session notes, and recommendations for subsequent go-live planning.
• Maintain project work products and track modifications through established documentation change management processes.
• Provide meeting agendas, meeting minutes, status reports, and project updates to stakeholders, vendors, and executive management.
• Serve as a liaison between business stakeholders, development teams, project management, and contracted vendors to resolve issues and ensure timely delivery of requested enhancements.
• Ensure adherence to established digital accessibility regulations, standards, and best practices.

Minimum Qualifications

• Five or more years of professional business analysis experience.
• Ability to independently perform business analysis responsibilities with minimal supervision.
• Experience gathering, analyzing, documenting, and validating business and system requirements.
• Experience developing business process documentation, specifications, and project documentation.
• Experience supporting software testing activities, including developing test plans, test scripts, and documenting test results.
• Experience coordinating or supporting user acceptance testing (UAT), identifying defects, and tracking issues through resolution.
• Ability to communicate effectively with business stakeholders, technical teams, project managers, and vendors.
• Ability to lead stakeholder meetings, conduct interviews, prepare meeting documentation, and provide project status updates.
• Strong analytical, problem-solving, organizational, and documentation skills.
• Knowledge of applicable business analysis industry standards and best practices.

• Experience supporting government applications or large-scale enterprise application environments.
• Experience with driver licensing, vehicle services, or other PennDOT-related business processes.
• Familiarity with federal and state regulations, business rules, and technical specifications.
• Experience supporting application releases, system upgrades, go-live activities, and production support.
• Experience with accessibility testing and established digital accessibility standards.
• Ability to mentor and instruct other business analysts and contribute improvements to business analysis practices.

What We Do

Working for GDC means you will be at the forefront of the technological world. We are a full-service staffing and Information Technology service company striving to make a difference in our communities by finding, developing, and deploying solutions.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace

GDC is an equal opportunity employer and welcomes applicants from all diverse backgrounds to apply. Our goal as an organization is to empower our teams to achieve their personal best and foster their professional growth regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification forms upon hire.

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