(Hybrid) Senior Business Analyst - Information Technology Services

The Department of Information Technology Services at West Virginia University is currently accepting applications for a Senior Business Analyst.

About the Opportunity

The senior Research IT business analyst serves as a liaison between the Research Office and the ITS Research Administration Applications (“Research IT”) team to advance research administration and compliance at WVU. In this position, you will mentor other business analysts and help meet institutional research needs by eliciting high-level business requirements, translating them into detailed specifications, addressing usability concerns, and documenting solutions. You will analyze business processes to provide recommendations for improvement or alternate solutions, guiding team members through multiple project lifecycles.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

What You'll Do

• Serve as the lead business analyst on the Research IT team, providing expertise and guidance to other business analysts.
• Provide ongoing support for the WVU Research Administration Portal (WRAP), our implementation of Huron Research Suite (HRS). This includes business process analysis, requirements gathering, tool configuration, and data migration from legacy systems. Support cyclical implementation of new module launches and upgrades to existing modules.
• Work with stakeholders and end users to gather, understand, and define business requirements.
• Lead and participate in key meetings with customers including requirements sessions, system demonstrations, user acceptance testing, and end user training.
• Design and maintain test plans and test scripts for supported processes and systems; conduct testing in support of upgrades to those systems.
• Work with business users, subject matter experts, and technical staff to resolve system issues. Provide quality assurance testing to facilitate system enhancements and bug fixes.
• Develop and maintain documentation for requirements gathering, process analysis, gap analysis, design of new functionality, and product testing.
• Participate in project walkthroughs: business requirements gathering, process flows, design walkthroughs, functional test plans, and implementation sessions.
• Manage product bugs and feature enhancement requests using standard ITS issue tracking software (Jira).
• Leverage business analyst best practices (BABOK) to develop and improve BA processes and artifacts.
• Utilize low-code/no-code application development platforms to build automated forms and workflows to meet business needs.
• Create and update internal Research IT knowledge base articles to document system processes, configurations, and related team procedures.
• Communicate information clearly, accurately, and in a timely manner to team members, stakeholders, and internal business units. Foster an environment of teamwork and professionalism.
• Maintain professional relationships with colleagues including business analysts, software developers, application administrators, business partners, and vendor contacts.

• Bachelor’s degree, preferably in computer science, software engineering, information systems or related field.
• A minimum of five (5) years of experience involving:
• Defining problems, collecting data, collaborating with stakeholders to gather requirements, and establishing structure and analysis for complex business issues.
• Business process analysis and improvement.
• Writing technical design/solution documents.
• Facilitating User Acceptance Testing (UAT).
• Any equivalent combination of related education and/or experience will be considered
• All qualifications must be met by the time of employment

Knowledge, Skills, & Abilities

• Skilled at building and maintaining positive relationships. Strong customer service skills.
• Ability to analyze complex business problems and propose effective solutions.
• Strong critical thinking and problem-solving abilities, with an emphasis on attention to detail.
• Ability to effectively lead a small team of business analysts, including training and mentoring.
• Skilled at configuring SaaS solutions to meet business requirements.
• Comprehensive knowledge of Software Development Lifecycle (SDLC) processes, including waterfall and agile methodologies.
• Knowledge of Information Technology field, including best practices and operations.
• Excellent writing skills for reports and correspondence.
• Ability to speak effectively before groups of customers, colleagues, and vendor contacts. Proficient in conveying ideas to both technical and non-technical individuals.
• Ability to effectively lead and participate in remote meetings.
• Experience with ticketing/issue tracking software.
• Expertise in using MS Office tools including Word, Excel, and Visio.

Preferred Qualifications

• Experience in higher education, research administration and compliance, and/or Huron Research Suite.