Business Analyst, Product

Purpose of the Position

The Business Analyst assists to develop technical solutions to business problems by defining, analyzing, and documenting requirements at the project level, helping to implement technology solutions in a cost-effective way and communicating clearly with all stakeholders, facilitators and partners while maintaining quality standards.

Essential Duties and Responsibilities

• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new features and enhancements to interface functionality by analyzing requirements from internal and external sources; constructing workflow charts and diagrams; studying system capabilities; mapping functional and/or technical requirements.
• Refines project requirements and scope including phases and timeline by identifying real-world use-cases; providing insight to complex functionality; analyzing quality assurance test coverage; ensuring business rules and standards are met.
• Facilitates development process by assisting with authoring user stories; refining work items for presentation to agile team members; conducting review and first level quality assurance testing of agile team output; leading beta testing with customers and partners.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Provides references for users by writing and maintaining user documentation; providing user support; training users.
• Assists with end user delivery and support as needed; analyzing information; investigating logs; evaluating data.

Competencies

• Ability to learn internal software and systems.
• Strong oral and written communication skills.
• Resourceful and independent.
• Strong analytical and problem-solving skills.
• Strong organizational and time management skills.
• Ability to communicate technical information effectively.
• Ability to translate business needs and requirements into technical documents.
• Ability to identify problems, collect data, establish facts, and draw valid conclusions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree with 3+ years of business or software focused analyst experience and/or training; or High school diploma, or equivalent, with 7+ years of business or software focused analyst experience required.
• Experience with software design, maintenance, and documentation in an agile software development environment, required.
• 2+ years of experience testing software or providing customer support/technical support, preferred.
• Experience with API development and end-user training, desired.
• Working knowledge of the transportation industry, desired.
• Intermediate knowledge of Microsoft Office Suite.
• Experience with SQL querying, preferred.

Certificates and Licenses

• Entry Certification of Business Analyst (ECBA), a plus.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee is frequently required to stand; walk; sit and talk or hear. The employee is occasionally required to reach with hands and arms.

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 550 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.