JobsCustomer Success ManagerAtlantaCustomer Success Manager
Protecht Group
Posted 5 days ago
Customer Success Manager
Protecht Group · Atlanta, Georgia, United States
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In short
The Customer Success Manager will manage a portfolio of customers to drive product adoption, engagement, and value realization. They will collaborate with internal teams to ensure customer satisfaction and identify opportunities for growth and expansion.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have proven experience in Customer Success or Account Management within a SaaS or B2B environment. Strong relationship-building skills, a data-driven mindset, and proficiency with CRM platforms are essential for this role.
About the employer
Protecht
Redefining the way the world thinks about risk. · hiring as Protecht Group
Redefining the way the world thinks about risk.
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While others fear risk, we embrace it. With offices in Los Angeles, Sydney and London, Protecht has been redefining the way people think about risk, compliance and resilience for over 20 years. Through our people, we enable smarter risk taking by our customers to drive their resilience and sustainable success. We do this by channeling our passion for enterprise risk management into knowledge and expertise that drive every aspect of our training, thought leadership, products and services, and by building true relationships with our customers as we support their risk management journey. We help our customers increase performance and achieve strategic objectives through better understanding, monitoring and management of risk. We provide a complete solution of world-class risk management, compliance, training, framework, advisory and consulting services to businesses, regulators and governments across the world. Our flagship Protecht ERM enterprise risk management SaaS solution covers the full risk lifecycle. With Protecht ERM, you can dynamically manage all your risks in a single place: risks, compliance, incidents, KRIs, vendor risk, IT and cyber risk, internal audit, operational resilience, business continuity management, occupational safety & health, and much more. Protecht ERM enables you to seamlessly integrate risk and compliance management into your day-to-day activities and gain operational efficiencies through flexible and no-code web-based forms, a workflow engine, and highly adaptable reports and dashboards. We’re with you for your full risk journey. Let’s transform the way you understand and manage your risk to create exciting opportunities for growth. APAC: https://www.protechtgroup.com/en-au EMEA: https://www.protechtgroup.com/en-gb United States and Canada: https://www.protechtgroup.com/en-us About Protecht ERM: https://www.protechtgroup.com/enterprise-risk-management-software
- INDUSTRY
- Software Development
- COMPANY
- Privately Held
- FOUNDED
- 1999
- HEADQUARTERS
- Sydney, New South Wales
- SIZE
- 201-500
- OFFICES
- 3 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this Protecht Group role remote?
- Tagged remote.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
About Protecht At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities. With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
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About Protecht
At Protecht, we're transforming the way organisations understand and manage risk. Our work helps build safer workplaces, better decision making, and more resilient communities.
With rapid growth across APAC, the UK, and North America, and recognition as a Great Place to Work® for four consecutive years, we're proud of the culture we've built, one grounded in trust, flexibility, and continuous learning. Our people are empowered to do their best work while growing their careers.
About the Role
We're looking for a Customer Success Manager to join our growing team and play a key role in delivering outstanding customer outcomes.
You'll own a portfolio of customers, working closely with them to understand their goals, drive adoption, and ensure they realise ongoing value from our solutions. This is a highly collaborative role where you'll partner with Sales, Product, and Support teams to create seamless and meaningful customer experiences.
Key Responsibilities
- Own and manage a portfolio of customers, acting as their trusted advisor and primary point of contact.
- Build strong, long term relationships by understanding customer objectives and aligning solutions to their needs.
- Drive product adoption, engagement, and value realisation through proactive customer success strategies.
- Partner with Account Managers to identify and support growth and expansion opportunities.
- Deliver regular business reviews, insights, and reporting to demonstrate impact and ROI.
- Act as the voice of the customer, feeding insights back to Product and internal teams.
- Collaborate cross functionally to resolve issues and continuously improve the customer experience.
- Support customer user groups and webinars.
About You
Essential Skills & Experience
- Proven experience in Customer Success, Account Management, or a similar customer facing role.
- Strong relationship building and stakeholder management skills.
- Commercially minded, with experience driving retention, adoption, and growth.
- Data driven, with the ability to interpret customer insights and translate them into action.
- Highly organised and able to manage multiple accounts and priorities.
- Proactive, solutions focused, and customer obsessed mindset.
- Experience working with complex SaaS solutions, technology products, or B2B environments.
- Experience using CRM or customer success platforms.
Bonus Points
- Familiarity with platforms such as Gainsight, Planhat, ChurnZero, or HubSpot.
- Experience managing enterprise or complex customer portfolios.
- Understanding of customer success frameworks and industry best practices.
Why Join Protecht?
- Certified Great Place to Work® (4 years running).
- Flexible, supportive, and inclusive work environment.
- Opportunity to work on a globally used, purpose driven product.
- A culture that supports growth, learning, and career progression.
Apply Now
Ready to make an impact that matters?
Apply today and help organisations around the world make better risk decisions.
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