Customer Success Manager

About Jazz

DLP is broken, with security teams drowning in alerts that come with zero context. Jazz flips that model by giving full visibility from the endpoint and AI investigators that understand your business, so teams get real answers instead of more alerts, and one person can actually run it.

Jazz is AI native DLP. Our agentic investigator, Melody, learns how an organization really works across its data, systems, people and business processes, which lets us protect GenAI adoption, insider risk and everyday data movement without slowing the business down.

The role

We are looking for a Customer Success Manager who makes every customer feel like Jazz was built for them. You will do that by knowing their environment deeply, reading the signals before anything escalates, and turning platform data into a story their CISO can take to the board. You will own the full post sale lifecycle, from onboarding and adoption through renewal and expansion.

You will report to the Director of Customer Success and sit with the Field team in Boston, working side by side with Sales, Solutions Engineering, Product and leadership as we scale Customer Success.

What you will own

1. You will lead structured onboarding from kickoff, drive adoption and make sure customers see value fast, all the way through renewal and expansion.
2. You will build and maintain health scores across your portfolio and act on risk early, so you know an account is in trouble before anyone tells you.
3. You will run quarterly executive business reviews, contribute to customer advisory moments and hold your own in a room with a CISO.
4. You will build a systematic Voice of Customer practice, capturing alert patterns, feature requests and expansion signals, and partner with Product to turn them into roadmap priorities.
5. You will own renewal conversations, spot expansion opportunities and run save plans for at risk accounts with clear actions, timelines and owners.
6. You will turn happy customers into active advocates by owning case studies, Gartner Peer Insights reviews, customer speakers and logo approvals.
7. You will keep Salesforce complete and accurate by logging every call, action item and risk flag.

What we are looking for

1. You have four to seven years in a customer facing B2B SaaS role, including at least two to three years in security or a nearby space such as identity, compliance, endpoint or CASB.
2. You hold a college degree, ideally with a technical or business background.
3. You have startup experience and know how to create structure where none exists.
4. You have managed a portfolio of enterprise accounts with ARR responsibility.
5. You have sat in a room with a CISO and had a real conversation.
6. You are fluent in Salesforce, from health scores and activity logging to pipeline management and reporting.
7. You write crisp summaries, EBR decks and save plans that people actually read.
8. You read the room, pick up frustration before it is said and know when to push and when to listen.
9. You can handle a renewal, pricing or overage conversation naturally and without awkwardness.
10. You know how to turn platform data into a narrative a CISO can bring to their board.
11. You stay steady and solution oriented when things go wrong, whether a feature ships late or a champion leaves, and your customer never feels your stress.
12. You do what you say you will do, every time.

Why join Jazz

1. You will help shape a Customer Success function that is still being built, with real influence over the team, the processes and the customer experience.
2. You will work with a genuinely differentiated product customers actually want to use, making the work easier and more rewarding.
3. You will work closely with founders, Product and GTM leadership from day one.
4. You will be part of defining a category, because Jazz is remastering DLP for the AI era rather than chasing an existing market.
5. You will join a company with strong momentum. Jazz raised $61 million in Seed and Series A funding led by Glilot Capital Partners and Team8, won the 2026 CrowdStrike and AWS Cybersecurity Startup Accelerator with NVIDIA support, and was named a Gartner Cool Vendor in Data Security. Jazz is already in production at dozens of organizations, including Lemonade, AlphaSense and CAVA.

Requirements

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