Senior Customer Success Manager

Who We Are ?

Ubeya is the workforce management platform behind some of the world’s biggest moments. From Wembley Stadium to Wimbledon Emirates to Johan Cruyff Arena, when tens of thousands of people show up, Ubeya makes sure everything runs smoothly behind the scenes. We’re a fast-growing B2B2C SaaS company helping global enterprises and staffing agencies plan, manage, and pay large, dynamic workforces with ease. Our platform is used every single day to keep operations agile, teams empowered, and businesses ready to scale.

Ubeya, huh? The name is inspired by the Japanese concept of the "Great Room", a space where people come together to solve problems and tackle urgent matters. Collaboration and efficiency are at the heart of everything we do. Our team builds technology with real-world impact, tackling complex challenges at scale, and turning ideas into solutions that make a difference for thousands of users worldwide.

The Role

We are seeking a high-impact Senior Customer Success Manager to join our US team. In this role, you will be a trusted advisor and ambassador of change, helping our most strategic customers transform their workplaces. You will act as the architect between our clients operational workflows and the Ubeya platform, ensuring their internal business processes are seamlessly integrated to drive long-term adoption, scalability, and ROI.

Requirements

• Senior Experience: 5+ years in Customer Success with a focus on US Enterprise Clients, owning a book of business with a proven track record of meeting net retention and growth targets.
• Executive Presence: Strong work ethic and integrity, with executive project management skills and the ability to communicate effectively across the C-suite. Tech-Savvy Advisor: A passion for mastering product functionality and experience working with Salesforce and web-based technologies to solve business challenges.
• Startup Agility: Thrive in a fast-paced, high-growth environment by acting as an "ambassador of change." This dynamic role requires a versatile individual who can touch the platform in various ways and wear multiple hats to achieve success.
• Industry Context: Solid background in HR/ HRM/ Workforce.
• management is a significant advantage.

Responsibilities

• Serve as a Strategic Partner to our US Enterprise and Mid-Market Clients. You will act as a trusted advisor, comprehensively understanding their business objectives and effectively communicating the value of our solutions. You will be responsible for leading Executive Business Reviews (EBRs) to demonstrate delivered value and establish alignment on future strategic priorities.
• Market Expansion & Growth: Drive expansion into new markets and industries by identifying opportunities for account growth or upsell opportunities within your portfolio and executing strategies to increase Ubeya's footprint across the US.
• Identify and execute strategies to expand Ubeya's footprint across the US, driving account growth and upsell opportunities within your portfolio to penetrate new markets and industries.
• Account Expansion & Revenue: Proactively identify and execute upsell and cross-sell opportunities to drive revenue growth while maintaining a relentless focus on net retention.
• Operational Alignment: Position Ubeya as an essential part of daily operations by aligning our solutions to client business goals, ensuring the platform is configured to mirror their internal processes perfectly.
• Relationship Management: Build and maintain deep relationships with key stakeholders and the C-suite, ensuring Ubeya remains central to their decision-making processes.
• Platform Mastery & Training: Provide personalized training and support to ensure clients maximize the platform’s potential and stay up to date with new features.
• Customer Advocacy & Health: Monitor client satisfaction and account health through data-driven analysis; collaborate with Sales, Product, and Support teams to deliver a seamless customer experience.

Compensation Package

• Compensation Range: $120,000 - $140,000 USD per year (depending on location, experience, and skills).
• Commission: Uncapped variable commission plan based on performance goals.
• Benefits: Comprehensive health, dental, and vision insurance, 401(k), and PTO.