JobsCustomer Success ManagerNew YorkCustomer Success Manager, Education (US)
Whop
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Customer Success Manager, Education (US)
Whop · New York, New York, United States
In short
You will own customer outcomes for education clients, including onboarding, adoption, and health monitoring. Your goal is to ensure educators, course sellers, and creators successfully generate revenue on the platform.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must be operators fluent in education or creator businesses, or experienced CSMs with a fixer mindset. You must be technical enough to understand APIs and integrations to provide solutions without needing dedicated engineering support.
About Whop
WEBSITE
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Questions about this role
- Is this Whop role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop. You own customer outcomes for education customers — onboarding, adoption, health, and making sure educators, course sellers, and creators actually make money on Whop. You are not a ticket queue and you are not pure quota theater.
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The Mission
Our mission is to deliver everyone a sustainable income. Right now 50,000 users make money on Whop every month, and this year users will earn over $5B. We will not stop until 1B people every month are making money on Whop.
Who We're Hiring
You own customer outcomes for education customers — onboarding, adoption, health, and making sure educators, course sellers, and creators actually make money on Whop. You are not a ticket queue and you are not pure quota theater.
This is not a pure AE / President's Club bar. We hire outcomes and adoption specialists:
- Operator fluent in education, courses, or creator businesses who has lived the customer pain, OR
- Top CSM / founding CS who owned onboarding + health with a fixer + relationship mindset, OR
- Technical-enough CSM: you understand APIs and integrations well enough to recommend solutions and unblock without needing to be the FDE who ships
If you hide behind tickets, this isn't your role.
How We Work
Our culture is built on the premise that people should be given budget to take large bets, have full agency, and move fast as f*ck. Today there are 100 people full time at Whop — 75% ex-founders.
If you're an end-to-end individual that wants full ownership — this is the place to be.
What We Care About
We don't believe in traditional JDs. The most successful people at Whop have all come from extremely unconventional backgrounds, and all we care about is working with the most talented individuals who want to win.
Given the small size of our team, we pay best in class base + OTE with extremely competitive equity packages.
- Location: In-person NYC / Brooklyn, 5 days in office.
- Perks
- Equinox membership
- Lunch & dinner M–F
- Rent Stipend within 0.5 mile of the office
- Citi Bike
- Ubers home after 10pm
- Unlimited PTO + health / vision / dental
- Latest MacBook Pro
The Bar
We want to work with people who want to be the best in the world. If that's not you, don't apply.
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