JobsCustomer Success ManagerPhiladelphiaCustomer Success Manager | Implementation & Client Growth
4 Walls Inc.
Posted yesterday
Customer Success Manager | Implementation & Client Growth
4 Walls Inc. · Philadelphia, Pennsylvania, United States
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In short
The Customer Success Manager will lead client onboarding, implementation, and training during the first 90 days. They will also serve as a proactive point of contact to drive long-term success, solve issues, and identify expansion opportunities.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have 3+ years of experience in customer success, account management, or similar client-facing roles. Strong organizational skills, the ability to learn software quickly, and a consultative approach to client growth are required.
About the employer
4walls.com
hiring as 4 Walls Inc.
4walls is an award-winning industry leader in design, sales, manufacturing, and marketing for commercial wallcovering markets.
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From the beginning, we've placed creative and technical expertise at the center of our mission, so most employees have strong background in - or affinity for - creativity, broadly defined. Located in Cleveland mid-town on the 3rd floor of a great old warehouse with hardwood floors in our production department and a view of Lake Erie from our offices, our workplace is casual, but focused and productive. Founded in 1998 in Cleveland, Ohio, 4walls has designed and manufactured innovative wall decor products and trend-setting color palettes for many of the top companies in the wallcovering industry. Our mission is to provide our customers with innovative, high quality wall décor products, and offer the best available solutions for custom interior graphics, quickly and affordably. 4walls' product line extends far beyond traditional borders and wallpaper and includes murals, peel and stick, art on canvas and many custom mural and wallpaper materials and options.
- INDUSTRY
- Wholesale
- COMPANY
- Privately Held
- FOUNDED
- 1998
- HEADQUARTERS
- Cleveland, OH
- SIZE
- 11-50
- OFFICES
- 1 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this 4 Walls Inc. role remote?
- Tagged remote.
- What does it pay?
- The posting lists $60,000–$60,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Help clients start strong, see value and grow with Respage. Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We're looking for a Customer Success Manager who makes that technology work for people. You'll guide clients through their first 90 days, then build the relationships that support long-term success. You'll help clients use their services, solve problems and identify the right opportunities to expand across their properties.
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Help clients start strong, see value and grow with Respage.
Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We're looking for a Customer Success Manager who makes that technology work for people.
You'll guide clients through their first 90 days, then build the relationships that support long-term success. You'll help clients use their services, solve problems and identify the right opportunities to expand across their properties.
What you'll do
- Lead kickoff, implementation and the first 90 days of training and adoption.
- Be a trusted, proactive contact for your assigned clients.
- Connect services and results to each client's goals.
- Coordinate solutions and follow through on issues.
- Recommend relevant upsells and expansions that fit each client's needs.
- Keep commitments, account activity and project details organized.
What you'll bring
- 3+ years in customer success, account management, implementation or similar client-facing work.
- Clear communication, strong organization and dependable follow-through.
- Comfort learning software, solving problems and managing multiple accounts.
- A consultative approach to growth: listen first and recommend what fits.
- Comfort using AI daily to work smarter while checking its accuracy.
Core Traits for Success
- Ownership: takes responsibility for results and doesn’t drop balls.
- Urgency: moves quickly and keeps requests moving.
- Work ethic: consistently shows up ready to execute and improve.
- Adaptability: learns fast and stays calm under pressure.
- Initiative: looks for ways to help every day and asks “what’s next?”
Tools You’ll Use
Google Workspace (G Suite) | Slack | Teamwork Projects | Teamwork Desk | ChatGPT | Respage Dashboard | Zoho
Multifamily or digital-marketing experience is helpful, but your ability to learn, solve problems and care for clients matters most.
Starting salary: $60,000 annually.
Remote. Applicants must reside in Pennsylvania, Delaware, New Jersey, Ohio or Florida.
We use technology to work smarter and stay human where it matters.
Why You'll Love It Here:
Join an award-winning team that's reshaping the future of multifamily operations! Respage offers a fast-paced, fully remote environment that fosters career growth and advancement. We've been recognized as one of the Best Places to Work in Philadelphia and the multifamily industry, with 6 appearances on the Inc. 5000 list of Fastest-Growing Private Companies in America. We offer a competitive compensation package that includes a base salary, generous PTO, comprehensive healthcare, and a 401K with a generous match. This is your opportunity to make a real impact with us!