JobsCustomer Success ManagerPhoenixTemp Customer Success Manager
vivi.io
Posted yesterday
Temp Customer Success Manager
vivi.io · Phoenix, Arizona, United States
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In short
Manage the full customer lifecycle for a portfolio of K-12 school district accounts, including onboarding, adoption, and renewals. Proactively identify at-risk accounts and partner with internal teams to drive measurable outcomes and expansion opportunities.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Requires 5+ years of experience in customer success or account management with a proven track record in lifecycle management. Proficiency in CRM platforms like HubSpot and the ability to analyze account health data are essential for this role.
About the employer
Vivi
Vivi is the operating system for schools. One platform for crisis response, communications, and instructional impact. · hiring as vivi.io
Vivi is the essential communication platform for schools. We help school leaders engage, protect, and inform students and staff across every screen, every classroom, every day. From classroom screen sharing to campus-wide communication and emergency alerts, Vivi brings clarity when it matters most. One platform. Your screens. Built for learning, leadership, and safety.
- INDUSTRY
- IT Services and IT Consulting
- COMPANY
- Privately Held
- FOUNDED
- 2015
- HEADQUARTERS
- South Yarra, VIC
- SIZE
- 51-200
- OFFICES
- 1 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this vivi.io role remote?
- Tagged remote.
- What does it pay?
- The posting lists $85,000–$85,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
Overview: Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity. Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.
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Overview:
Vivi is the only wireless screen mirroring and digital signage tool designed for education. We help IT help teachers help students with classroom technology that enhances collaboration, control, and creativity.
Vivi exists because we all had that one teacher who changed our life, who went above and beyond to serve as a role model and sage. They guided discussion, connected with their students on a personal level, were just as engaging and entertaining as they were educational, and they created a dynamic learning environment by constantly involving students.
Personalised learning environments have been proven to deliver better educational outcomes for individuals through increased participation and engagement. To successfully create such an environment requires a fluid, visual dialogue between teacher and student. This is why Vivi exists. Vivi is used by over 825,000 teachers and students around the world and is setting out to provide tangible solutions to the enormous education industry with our high-growth, ambitious, and creative team. In this rapidly evolving technology landscape, Vivi is always looking for new ways to disrupt the classroom experience, enhance customer journeys, and expand globally.
The Role
We are looking for a Temporary experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle during a leave of absence. You will drive onboarding, build adoption, manage renewals, and serve as the primary relationship owner for your book of business. This is a high-impact, high-autonomy role on a lean team. The right person is proactive, data driven, and thrives without handholding.
This role is 100% remote, but we are looking for an individual in the Central/Mountain Time Zones.
Responsibilities:
- Full lifecycle management across a portfolio of accounts, from onboarding through renewal
- Driving product adoption and measurable outcomes for district IT and instructional technology leaders
- Identifying accounts at risk early and executing structured recovery plays before renewal windows
- Conducting regular business reviews and maintaining strong executive relationships within accounts
- Partnering with AEs on expansion opportunities and flagging growth signals
- Maintaining accurate account health data and activity records in HubSpot and supporting CS tools
- Contributing to playbook development and sharing what works across the team
Qualifications:
- 5+ years in customer success, account management, or a related client-facing role
- Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention
- Comfortable owning a large portfolio and prioritizing without being told what to do
- Strong communication skills. You write clearly, run tight meetings, and follow through
- Experience working with CRM and CS platforms. HubSpot experience strongly preferred
- Ability to analyze account health data and translate signals into action
- Familiarity with K-12 or edtech is a plus but not required
- Experience using AI tools to improve workflow, prioritization, or customer communication is preferred
What sets you apart:
- You proactively surface risk before it becomes churn
- You understand school district procurement cycles and plan accordingly
- You build real relationships with IT administrators and district leaders, not just transactional ones
- You bring structure to ambiguity and improve the process as you go