JobsCustomer Success ManagerSacramentoSenior Customer Success Manager
Hungry Horse Poker
Posted on 29 Jul
Senior Customer Success Manager
Hungry Horse Poker · Sacramento, California, United States
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In short
The Senior Customer Success Manager will develop and maintain strong client relationships while acting as the primary point of contact for inquiries. They will monitor customer health metrics and collaborate with cross-functional teams to advocate for user needs and drive product improvements.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have proven experience in customer success or account management along with excellent communication and analytical skills. Familiarity with CRM software and customer success tools is required, while experience in the gaming or online poker industry is considered a plus.
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Questions about this role
- Is this Hungry Horse Poker role remote?
- Tagged on site.
- What does it pay?
- The posting lists $115,000–$200,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
Join our dynamic team at Hungry Horse Poker as we seek a passionate individual dedicated to fostering customer satisfaction and success. This position is integral to ensuring our clients have a seamless experience with our products and services. Develop and maintain strong relationships with our customers, understanding their needs and ensuring they receive maximum value from our services.
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Overview
Join our dynamic team at Hungry Horse Poker as we seek a passionate individual dedicated to fostering customer satisfaction and success. This position is integral to ensuring our clients have a seamless experience with our products and services.
Key Responsibilities
- Develop and maintain strong relationships with our customers, understanding their needs and ensuring they receive maximum value from our services.
- Act as the primary point of contact for customer inquiries, providing timely and effective support.
- Monitor customer health metrics and proactively address any issues that may arise.
- Collaborate with cross-functional teams to advocate for customer needs and drive product improvements.
- Conduct regular check-ins with clients to gather feedback and identify opportunities for upselling or cross-selling.
Requirements
- Proven experience in customer success, account management, or a related field.
- Excellent communication and interpersonal skills, with the ability to build rapport quickly.
- Strong analytical and problem-solving abilities.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Familiarity with CRM software and customer success tools.
Nice to have
- Experience in the gaming or online poker industry.
- Knowledge of data analysis tools and techniques.
- Fluency in multiple languages.
Salary: 115000 - 200000 USD Per annum