JobsCustomer Success ManagerSan FranciscoCustomer Success Manager
True Talent Solutions Partners
Posted yesterday · Jobs at True Talent Solutions Partners
Customer Success Manager
True Talent Solutions Partners · San Francisco, California, United States
In short
Manage enterprise customers throughout onboarding, adoption, renewals, and upsells, helping them realize value from AI products. Bring customer feedback to product and leadership teams, and partner with forward-deployed engineers to guide proof-of-concept customers toward paid adoption.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Requires five to seven years of proactive customer success experience, ideally at an early-stage startup, with familiarity in horizontal AI products and large language models. Candidates should have experience with product-led growth and enterprise sales, be comfortable using Slack, Jira, GitHub, and Confluence, and demonstrate consistent tenure across roles.
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Questions about this role
- Is this True Talent Solutions Partners role remote?
- Tagged hybrid.
- What does it pay?
- The posting lists $130,000–$160,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and bring customer insights directly to the product team. Manage enterprise customers through onboarding, adoption, renewals, and upsells. Spend significant time on customer calls, including discovery, use case matching, and driving product adoption.
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About the Role
Join an early-stage AI company as its first dedicated Customer Success Manager. You will own the post-sale customer journey, help enterprise customers realize value from AI, and bring customer insights directly to the product team.
What You'll Do
- Manage enterprise customers through onboarding, adoption, renewals, and upsells.
- Spend significant time on customer calls, including discovery, use case matching, and driving product adoption.
- Share customer feedback, bug reports, and feature requests with the product team and company leadership.
- Partner with forward-deployed engineers to guide proof-of-concept customers toward paid adoption.
- Connect customer business objectives with AI capabilities across a broad set of enterprise integrations.
What We're Looking For
- Five to seven years of customer success experience, including proactive customer management beyond reactive support.
- Experience at an early-stage startup, ideally in the Seed to Series B range.
- Background in horizontal AI products, with familiarity with AI and large language models.
- Experience supporting both product-led growth and enterprise sales motions.
- Comfort working with Slack, Jira, GitHub, and Confluence.
- Consistent tenure across roles, with at least 18 months in most positions.
Compensation & Benefits
Base salary: $130,000 to $160,000 annually. Visa sponsorship is not available.
Location
Hybrid, based in San Francisco, California. Atlanta, Georgia is also listed as a potential location.
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