JobsCustomer Success ManagerUnited StatesCompliance Customer Success Manager
Dili
Posted on 21 Jul · Jobs at Dili
Compliance Customer Success Manager
Dili · United States
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In short
The role involves serving as the primary client contact to manage onboarding, payroll documentation, and compliance audits using an AI-driven platform. You will also proactively identify compliance risks and provide feedback to improve the platform's functionality.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have at least 3 years of experience in client-facing roles with strong organizational and communication skills. Familiarity with the Davis-Bacon Act, labor compliance, and construction industries is considered a significant advantage.
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Questions about this role
- Is this Dili role remote?
- Tagged remote.
- What does it pay?
- The posting lists $100,000–$130,000 a year.
- Does it sponsor visas?
- Visa sponsorship listed.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. We empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.
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About Us
We're a fast-growing YC-backed startup using AI to simplify complex labor compliance processes for energy, infrastructure and other construction projects. Our platform automates prevailing wage and apprenticeship compliance audits, significantly reducing errors and administrative workload. We empower clients to confidently navigate audits, maximize federal funding, and accelerate the industrialization boom in the US.
Role Overview
We’re looking for a proactive, detail-oriented Account Manager to help clients successfully manage onboarding and ongoing usage of our AI-powered prevailing wage platform. Prior experience in prevailing wage and apprenticeship / construction is preferred. We provide robust training and ongoing support to ensure your success. This role is perfect for someone eager to learn and grow quickly in a startup environment, with opportunities to advance into leadership roles as we scale.
Responsibilities
- Serve as the primary client contact, clearly communicating compliance processes and requirements.
- Manage key activities, including coordinating payroll documentation collection from subcontractors to ensure successful audits.
- Utilize our AI-driven platform to track compliance documentation, monitor client progress, and generate accurate reports for internal and external stakeholders.
- Identify potential compliance risks proactively and collaborate with our internal team to address them effectively.
- Provide thoughtful feedback to enhance platform functionality and user experience.
Qualifications
- 3+ years of experience in detail-oriented, client-facing roles.
- Strong organizational, communication, and multitasking skills.
- An adaptable learner comfortable quickly mastering new software tools.
- Highly dependable and capable of independently managing multiple projects.
Nice to Haves
- Familiarity with the Davis-Bacon Act (prevailing wage)
- Understanding of labor compliance processes, construction, and other physical industries
Benefits
- Competitive salary and meaningful equity
- Medical, dental, and vision insurance.
- Flexible, remote-friendly work environment
- Career growth opportunities including potential leadership roles
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