JobsCustomer Success ManagerUnited StatesCustomer Success Manager (CSM)
Remarcable, Inc.
Posted 4 days ago
Customer Success Manager (CSM)
Remarcable, Inc. · Omaha, Nebraska, United States
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In short
The Customer Success Manager will manage a dedicated book of business to drive retention, expansion, and measurable ROI for contractor clients. They will also act as the voice of the customer by translating field feedback into actionable insights for the product and engineering teams.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have 5+ years of experience in B2B SaaS customer success or account management with a proven track record of managing complex accounts. Proficiency in CRM systems like Salesforce and Totango is required, while experience in the construction industry is considered a significant advantage.
About the employer
Remarcable
Every part. Every order. Every team. Finally connected.
Remarcable is connected procure-to-pay software for specialty contractors and suppliers. It runs purchasing, material management, tool management, and prefabrication on one system, with AI built into every workflow. With more than 8,600 connected supplier locations and over 35 financial integrations, the field and the office all work from the same information, in real time. Used by electrical, plumbing, and HVAC contractors and their suppliers across North America, the platform processes over $900 million in gross material value every month. Contractors protect margin. Suppliers grow stronger customer relationships. Every part. Every order. Every team. Finally connected.
- INDUSTRY
- Software Development
- COMPANY
- Privately Held
- HEADQUARTERS
- Omaha, Nebraska
- SIZE
- 51-200
- OFFICES
- 1 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this Remarcable, Inc. role remote?
- Tagged on site.
- What does it pay?
- The posting lists $75,000–$95,000 a year.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.
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Remarcable is a SOC 2 Type II–certified cloud platform that streamlines purchasing for MEP contractors. We've processed billions in material purchases and we're scaling fast. As a CSM (Customer Success Manager), you'll own the post-onboarding relationship for a dedicated book of business — driving retention, expansion, and real business value for contractor clients.
What You'll Do
- Drive value realization
- Lead the handoff from onboarding into a long-term success plan. Deliver QBRs and EBRs that show measurable ROI across procurement, spend control, and field-to-office workflows.
- Protect and grow ARR
- Monitor account health in Totango and Salesforce. Run churn playbooks proactively when usage dips — don't wait for the renewal date to find out there's a problem.
- Expand accounts
- Identify upsell opportunities — new modules, additional regions, adjacent partners. Turn happy customers into advocates for case studies, referrals, and beta programs.
- Feed product insight
- Translate field feedback into clear, actionable input for Product and Engineering. You're the voice of the contractor inside the building.
Who You Are
- 5+ years in B2B SaaS CS or Account Management
- You've managed a book of business before and know what it takes to retain and grow complex accounts. Construction industry experience (electrical, mechanical, plumbing) is a meaningful plus.
- Systems-minded
- Comfortable in Salesforce and Totango (or similar CSPs). You believe: if it isn't in the CRM, it didn't happen.
- Proactive by default
- You don't wait for a customer to raise a flag. You intervene before problems become crises.
- Fluent across audiences
- You can explain procurement workflows to a foreman and digital transformation ROI to a CFO — and you're comfortable in both rooms.
- Owner's mentality
- You treat your book of business like your own company — focused on high-impact work, not busy work.
Compensation and Benefits
- Medical, dental & vision (company-paid for employee coverage)
- STD & group life (company-paid), voluntary LTD
- 401(k) with company match
- 2 weeks PTO + 56 hrs sick in year 1
- Bonus potential
- Series A growth trajectory
#ZR
Please be aware of potential phishing scams. Remarcable will never advance job applicants money or ask them to send money (via Venmo, Zelle, Paypal etc.) to preferred vendors. If you are concerned about the application process, please contact Remarcable directly at (216)770-3322.
Remarcable is not associated with info-remarcable.com. For information about applying for a position with Remarcable, please reference remarcable.com.
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