Enterprise Customer Success Manager, Prisma

Job title: Enterprise Customer Success Manager

Reports to: Director, Customer Success - Prisma

Department: Priority Property Rev

Location: Salt Lake City, UT or Mountain West Region

Grade: 18

About Priority Commerce:

Priority Commerce is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority Commerce, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Prisma seeks a commercially focused Enterprise Customer Success Manager to own and grow relationships with strategic multifamily clients. This role is accountable for customer retention,product adoption, revenue growth opportunities, and measurable business outcomes.

Based in Salt Lake City to be close to a key enterprise client’s headquarters, the CSM will establish a strong local presence through frequent in-person engagement with executive, regional, and operational stakeholders. The role combines strategic relationship management with proactive account leadership and cross-functional coordination.

Responsibilities:

Strategic Account Management & Client Engagement

• Own strategic enterprise relationships, with accountability for customer satisfaction, retention, adoption, and growth.
• Build relationships across multiple levels of the client organization through regular onsite and virtual meetings, reducing reliance on any single contact.
• Develop actionable account plans aligned with client priorities, measurable outcomes, and commercial opportunities.
• Lead executive and quarterly business reviews that communicate performance, ROI, recommendations, and next steps.

Customer Retention & Revenue Growth

• Monitor account health, anticipate risks, and coordinate mitigation plans to protect recurring revenue.
• Identify upsell, cross-sell, and expansion opportunities; partner with Sales to progress qualified opportunities.
• Increase adoption and utilization of Prisma solutions, including resident engagement and payment volume.
• Maintain clear visibility into renewal risks, growth opportunities, and account-level revenue forecasts.

Customer Advocacy & Operational Excellence

• Serve as the strategic point of contact, coordinating Support, TAM, Product, Sales, and Operations to resolve complex issues and deliver outcomes.
• Use performance data and customer feedback to recommend improvements and communicate the voice of the customer internally.
• Maintain accurate CRM records, including verified contacts, decision-makers, engagement history, risks, and commercial opportunities.
• Improve Customer Success processes, reporting, and account-management practices.

What Success Looks Like:

• Retention: healthy accounts and minimized revenue churn.
• Growth: qualified expansion pipeline and increased revenue from existing accounts.
• Adoption: increased platform utilization, resident adoption, and payment volume.
• Engagement: meaningful in-person meetings, executive relationships, and business reviews.
• Execution: accurate account intelligence, actionable plans, and timely risk mitigation.

Candidate Requirements:

• 5+ years in enterprise customer success, strategic account management, or a related client-facing role.
• Track record of managing complex enterprise relationships and influencing senior executives.
• Demonstrated success driving retention, adoption, and commercial growth.
• Strong analytical, commercial, communication, presentation, and problem-solving skills.
• Ability to work independently and coordinate cross-functional initiatives.
• Experience with CRM platforms such as HubSpot or Salesforce.
• Must be based in the Salt Lake City area and available for frequent in-person client meetings and occasional additional travel.

Preferred Experience:

• Multifamily housing, PropTech, FinTech, digital payments, or enterprise SaaS.
• Knowledge of property management operations, payment processing, or resident technology.
• Management of large customer portfolios with significant recurring revenue.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $100,000 - $120,000

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

● 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Commerce and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.