JobsCustomer Success ManagerWashington, DCCustomer Success Manager
VisibleThread
Posted 2 days ago
Customer Success Manager
VisibleThread · Arlington, Virginia, United States
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In short
The Customer Success Manager will own a portfolio of accounts, driving product adoption and ensuring measurable outcomes for government contracting clients. They will act as the primary point of contact for onboarding, training, and identifying opportunities for account growth and renewal.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have 5+ years of experience in customer success, account management, or a customer-facing SaaS role. Strong program management skills, AI proficiency, and the ability to build trust with enterprise-level clients are essential.
About the employer
VisibleThread
RFP software that makes a difference for GovCon. 11 of the top 15 US Government Contractors use VisibleThread.
Founded in 2008, VisibleThread is a trusted partner to 11 of the top 15 US Government Contractors. Our cutting-edge technology supports thousands of users across a diverse range of organizations, from small businesses to mid-market and large enterprises. VisibleThread’s flagship RFP solutions—VT Docs and VT Writer—are leveraged across key sectors, including Defense & Space, IT Services, Healthcare, Engineering & Construction, and many more.
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Security is paramount in these industries, which is why we offer deployment options tailored for maximum protection. Our solutions are hosted securely behind your firewall and can be deployed in highly secure environments, such as air-gapped networks and SCIFs, trusted by some of the largest defense contractors in the US. This commitment to security and reliability makes VisibleThread a leading RFP software provider for government contractors.
- INDUSTRY
- IT Services and IT Consulting
- COMPANY
- Privately Held
- HEADQUARTERS
- Baltimore, MD, Baltimore, MD
- SIZE
- 51-200
- OFFICES
- 3 on LinkedIn
KNOWN FOR
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Questions about this role
- Is this VisibleThread role remote?
- Tagged hybrid.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
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VisibleThread's RFP Intelligence Platform helps the world's largest government contractors win more business by reducing risk and improving efficiency. We're growing fast, and we need a hands-on Customer Success Manager to keep that momentum going. We work with the largest government contracting customers in the world across Defense & Space, IT Services and Healthcare.
You'll own the relationship with a portfolio of customers. Your job: Get close to their world, understand the pain and challenges they're solving for, and show them how to use VisibleThread to drive real value and efficiencies. This is a relationship-first, hands-on role that involves ongoing customer engagement.
About the Role
- Build trust fast. Become the go-to person for your accounts. understand their goals, their workflows, and where they're getting stuck.
- Own $1M+ in ARR across a number of accounts (30+)
- Onboard and train. Get new customers up and running quickly, and teach them how to get the most out of VisibleThread.
- Drive adoption. Turn product usage into measurable outcomes; efficiency gains, reduced risk, better compliance.
- Solve problems. Be the bridge between customers and our product and support teams when issues come up.
- Grow the relationship. Spot renewal and upsell opportunities, and work with sales to close them.
- 5+ years’ experience in customer success, account management, or a customer-facing SaaS role.
- Experience working in the GovCon industry would be beneficial
- Strong program management experience, change management and supporting user adoption
- Must be AI savvy
- Comfortable with technology — you can learn a product deeply and explain it simply.
- A genuine curiosity about customers' problems, and the drive to solve them.
- Sharp communication skills, written and verbal.
- A self-starter who thrives on ownership, not hand-holding.
- Work with major global brands across Defense, IT Services, and Healthcare.
- A flat, fast-moving team with real career growth.
- 100% paid private medical insurance.
- Flexible working schedule.
- Competitive salary and annual leave.
- Monthly all-hands and team events with people worldwide.
Ready to help enterprise customers win with VisibleThread? We'd love to hear from you.
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