Data Analyst

Job Title: Data Analyst

Department: Workforce Development (WFD)

Reports to: Data Systems Manager

FLSA Status: Exempt

Salary: 49k-52k

Mission Support:

Goodwill Houston (GWH) is transforming lives by connecting people to opportunities that advance the future of work. Through education, training, and employment, we create pathways to success for individuals facing employment barriers. We empower people, strengthen families, and impact communities by addressing both immediate and future workforce needs. With the generous support of our donors and retail customers, we are changing lives through the power of work.

Position Summary:

Provides data, reporting, dashboard, and systems support for Workforce Development (WFD) and related mission programs. Performs routine data validation, reporting, CaseWorthy support, and administrative reporting duties, while also assuming intermediate-level system and reporting responsibilities from the current Data Systems Manager role.

Primary focus areas include Power BI dashboard development and maintenance, CaseWorthy data quality, recurring KPI and grant reporting, routine systems support, and practical reporting improvements that reduce manual work and improve accuracy. Bridges program operations and higher-level data systems leadership by translating routine reporting needs into reliable data processes and user-friendly dashboards.

Essential Duties and Responsibilities:

Data Validation, Quality Assurance & Routine Reporting:

• Audit CaseWorthy and related data systems to identify missing, incomplete, inconsistent, or inaccurate data and coordinate corrections with program staff and management.
• Maintain data quality and data integrity across CaseWorthy, Goodwill Gateway support files, internal spreadsheets, dashboards, scorecards, and grant reporting tools.
• Review data prior to submission and ensure monthly, quarterly, annual, and ad hoc reports are complete, accurate, and submitted by established deadlines.
• Prepare routine WFD reports, including weekly KPI reports, People Served Reports, ASR-related reports, grant reports, and other recurring data requests as assigned.
• Track recurring data issues and recommend practical improvements to reduce repeated corrections and improve reporting accuracy.

Power BI, Dashboards & Reporting Infrastructure:

• Develop, maintain, and refresh Power BI dashboards, scorecards, and visual reporting tools that support leadership, program teams, grant reporting, and compliance review.
• Build and maintain data models, queries, report logic, filters, and basic validation checks to support reliable dashboards and reporting outputs.
• Assist in converting manual spreadsheets and recurring reports into repeatable reporting processes or dashboard views where appropriate.
• Troubleshoot routine dashboard refresh issues, data mismatches, broken queries, and reporting inconsistencies, escalating complex issues as needed.
• Document dashboard definitions, data sources, refresh schedules, metric logic, and reporting procedures.

CaseWorthy Systems Support & Configuration Assistance:

• Provide routine CaseWorthy end-user support to WFD staff, including troubleshooting basic access, form, report, workflow, and data-entry issues.
• Design, test, and run database forms, reports, searches, and basic system tools as assigned by management.
• Assist with testing or validation of forms, workflows, reports, dashboards, and system changes before implementation.
• Support maintenance of lists, forms, permissions, user-facing procedures, and data-entry guidance when changes are low-to-moderate complexity.
• Escalate complex system architecture, integration, security, compliance, or advanced configuration issues to senior systems leadership.

Program Support, Documentation & Training Assistance:

• Provide data-related support to program staff, managers, and leadership by explaining report results, data definitions, dashboard outputs, and correction needs.
• Assist with developing user guides, reporting instructions, data-entry reminders, dashboard documentation, and staff-facing training materials.
• Support onboarding and ongoing system proficiency by helping staff understand routine CaseWorthy, reporting, and data-quality expectations.
• Maintain organized records of reports, submission files, source data, corrections, and recurring reporting documentation.
• Support routine WFD administrative and data requests as assigned.
• Perform other duties as directed by management to support evolving organizational needs.

Additional Responsibilities:

• Demonstrate professionalism, good judgment, and present a friendly, cooperative attitude.
• Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, maintain a professional appearance, and perform expected duties.
• Maintain a high level of confidentiality.
• Must perform all duties according to GWH safety procedures, maintain good housekeeping standards, and ensure all walkways are clear and free of clutter.
• Adhere to local, state, and federal laws and regulations.

Minimum Qualifications:

• An associate degree in database administration, information systems, data analytics, business administration, or a related field is required; equivalent professional experience may be considered in lieu of a degree.
• A bachelor’s degree is preferred.
• A minimum of two (2) years of relevant experience in data management, reporting, quality assurance, program operations, or database support is preferred.
• Experience with Power BI, Excel, SQL, Microsoft Fabric, CaseWorthy, or similar reporting/data tools is preferred.
• Strong Microsoft Office skills, especially Excel, are required.
• Ability to learn database structures, reporting logic, system workflows, and data validation processes.
• Excellent written and verbal communication skills, including the ability to communicate data issues clearly to program staff and leadership.
• Ability to maintain a high level of confidentiality regarding customer, associate, and organizational data.
• Ability to prioritize recurring deadlines, ad hoc requests, and time-sensitive reporting needs.
• Must have reliable transportation and the ability to work onsite and travel between GWH locations as needed.
• Must be legally authorized to work in the United States without sponsorship for current or future employment. GWH does not offer visa sponsorship for employment purposes.

Key Performance Indicators (KPI):

1. Timely submission of weekly, monthly, quarterly, annual, and grant-related reports.
2. Accuracy of reports, dashboards, data pulls, and validation work within identified parameters.
3. Timely refresh, maintenance, and documentation of assigned Power BI dashboards and reporting tools.
4. Reduction in recurring data-entry, reporting, or validation errors.
5. Timely support for CaseWorthy tickets, staff data questions, routine forms/reports, and assigned system testing.
6. Customer service feedback from program staff, managers, and leadership.

Physical Requirements/Work Environment:

• This is an onsite/in-person position.
• Ability to sit, stand, bend, and reach.
• Ability to lift, push, and pull up to 25 lbs.

I understand this job description and requirements, and I am expected to complete all assigned duties. I also understand that the job functions may change, and that I may be transferred to another location at management's discretion.