Salesforce Data Analyst

Job Title: Salesforce & Data Business Analyst

Job Code: AZ 14252

Client: State of Arizona – Arizona Department of Economic Security (AZDES)

Location: Phoenix, Arizona

Contract Duration: 6 months from the projected start date

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM, 40 hours/week

Work Location: 1400 W. Washington St., Phoenix, AZ 85007

Work Arrangement: Hybrid – approximately 80% remote; onsite as needed. Local Phoenix candidates only.

Closing Date: October 28, 2026, at 4:00 PM

Position Overview

The State of Arizona is seeking an IT & Data Business Analyst to support technology and data initiatives within its Child Support Services environment. The ideal candidate will combine strong business analysis, SQL/data analysis, and Salesforce experience with an understanding of Child Support Services operations.

The candidate will work closely with business stakeholders, developers, IT teams, and data teams to translate program requirements into functional and technical solutions. This is a contract opportunity with potential for a long-term position based on performance and organizational needs.

Required Skills

• Hands-on SQL experience for data querying, analysis, reconciliation, and validation.
• Salesforce experience supporting implementations, enhancements, workflows, or business analysis.
• Business analysis and data analysis experience.
• Strong requirements gathering, process analysis, documentation, and stakeholder management skills.
• Experience supporting Child Support Services or Child Support Enforcement programs and systems.
• Ability to translate business needs into functional requirements, user stories, process flows, and acceptance criteria.
• Experience collaborating with business users, developers, QA teams, and data teams.
• Strong analytical, problem-solving, communication, and documentation skills.

Preferred Skills

• Experience in Agile/Scrum environments, including sprint planning, backlog refinement, user stories, and UAT.
• Modernization or transformation experience, particularly involving Child Support Services systems.
• Data migration, system integration, data mapping, and data reconciliation experience.
• Familiarity with government or public-sector human services programs.
• Salesforce certifications or formal Salesforce Business Analyst experience.

Key Responsibilities

• Gather, document, and validate business and technical requirements with program stakeholders and IT teams.
• Analyze business processes, system workflows, and data to identify gaps and improvement opportunities.
• Develop functional requirements, user stories, process flows, acceptance criteria, and technical documentation.
• Use SQL to query, analyze, reconcile, and validate data across systems and databases.
• Support data mapping, data quality analysis, reporting, system integration, and migration activities.
• Serve as a liaison between business stakeholders and technical teams throughout the SDLC.
• Support Salesforce initiatives through requirements gathering, workflow analysis, configuration validation, testing, and implementation.
• Participate in system testing, UAT, defect tracking, and production validation.
• Analyze Child Support Services workflows to ensure technology solutions meet program and operational needs.
• Assist with reporting, documentation, stakeholder communication, and ongoing system enhancements.

Primary Skills: Data Analysis, Business Analysis, Stakeholder Management, SQL, Salesforce, Business Requirements, Data Quality, Systems Integration, Technical Documentation, Data Mapping, Data Migration, Requirements Analysis, User Stories, Workflow Analysis, Scrum, Testing, Acceptance Testing, Defect Tracking, Process Analysis, Child Support Services, and Salesforce Communities.

Flexible work from home options available.