Account Data Analyst (Utah)

Description

ACCOUNT DATA ANALYST average $55,000 to $70,000

MISSION

To track and analyze commercial tire performance for key accounts, creating customer reports and presentations in support of our sales efforts and our mission to provide exceptional customer experiences.

ESSENTIAL DUTIES

• Collaborate, create and maintain account dashboards/reports (performance trends, cost-per-hour/cost-per-mile)
• Prepare presentations on account performance and scrap-out findings
• Support sales reps at key accounts — join customer visits, help present findings
• Partner with fleet managers/maintenance leads directly to gather field data
• Flag trends that signal a service opportunity or customer risk
• Maintain accurate records in CRM/tracking system
• Complete hands-on fieldwork at trucking fleets and off-the-road (OTR) job sites — inspecting tires, pulling wear/removal data
• Track and compile tire data: tread wear, hours/miles in service, removal reasons, scrap-out analysis (truck + earthmover)
• Learn product line specs
• Regular travel within territory (UTAH)
• Protect company assets (inventory, cash accounts, receivables, equipment and real estate).
• Embrace Purcell’s culture of safety and perform all jobs in a safe manner
• Regular attendance in accordance with assigned schedule
• Ability to perform physical requirements as listed in job description

Other essential and non-essential duties, as assigned by management

Requirements

REQUIRED EDUCATION, EXPERIENCE, LICENSES & CERTIFICATIONS

Education: Bachelor's Degree preferred

Driver’s License Required: Yes

Travel Required: Yes

Job-Specific KSA’s (Knowledge, Skills, & Abilities):

• Tire Industry – Essential industry information including tire brands, designs, treads; proper safety and functional procedures, and relevant customer markets.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Mathematics — Knowledge of arithmetic, algebra, geometry, statistics, and their applications.
• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

Tools & Technology KSA’s

• Computers and Programs — Knowledge and proficient use of computer hardware and software
• Customer relationship management CRM software — Knowledge and proficient use of CRM systems
• Presentation software — Google Slides; Microsoft PowerPoint
• Spreadsheet software — Microsoft Excel

Cognitive KSA’s

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Persuasion — Persuading others to change their minds or behavior.
• Service Orientation — Actively looking for ways to help people.

Communication KSA’s

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Writing & Speaking — Communicating effectively in writing and interpersonal speaking as appropriate for the needs of the audience.
• Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Physical Requirements

• Lifting, Carrying, and Pushing/Pulling up to 100 lbs
• Standing, Walking, Climbing
• Stooping/Kneeling, Crouching/Crawling, Twisting, Leaning
• Driving
• Seeing/Hearing