Operations & Data Analyst Co-op (8 Months)

Core Responsibilities

• Support the build-out of a structured P&P data catalog covering applications, vendors, document types, materials, and reporting inputs.
• Help map vendors to applications and document types; identify data gaps and inconsistencies.
• Support inventory and materials mapping where applicable.
• Prepare and clean data inputs for Power BI and broader P&P reporting.
• Support data validation, quality checking, and documentation of assumptions and sources.
• Document manual reporting processes and contribute to improvement and automation ideas.
• Support coordination tracking and fact-gathering across the P&P function.
• Help organize and structure information so it can be reused for reporting, analysis, and operational decision-making.

Target Student Profile

• Year of study: 3rd or 4th year undergraduate (or equivalent co-op / intern student).
• Preferred programs:
• Business Analytics
• Finance
• Data Analytics
• Accounting
• Operations Management
• Business Administration
• Information Systems
• Industrial Engineering / Process Improvement
• Related business, analytics, or operations program
• Strong Excel skills and comfort working with structured data.
• Strong attention to detail and analytical mindset.
• Interest in finance, operations, reporting, analytics, and process improvement.
• Exposure to Power BI or similar dashboard / reporting tools is preferred but not mandatory.

Non-Negotiables

• Strong Microsoft Excel skills.
• Comfort working with multiple data sources, including vendor data, invoices, and operational data.
• Strong attention to detail and ability to validate accuracy of data.
• Ability to maintain confidentiality and follow internal data-handling standards.
• Strong communication skills, including a willingness to ask clarifying questions.

Supervision and Coaching Model

• Primary hiring manager and day-to-day supervisor: Tadios Abebe, Manager, P&P Financial Operations.
• Secondary support and exposure: Across P&P leadership, including:
• Production Operations
• Vendor & Production Operations
• Vendor Governance
• Head of P&P
• Aligned with Manulife’s intern / co-op program expectations, including coaching, structured feedback, performance evaluation, and student development.
• Regular check-ins with the manager to support development and progress.

Skills and Competencies to Be Developed

Technical and analytical

• Data collection, data cleanup, and structured data design
• Excel-based analysis and reconciliation
• Data cataloging and reference table development
• Power BI / dashboard data preparation
• Data validation and quality assurance

Business and operational

• Understanding of Print & Post operations and vendor-supported production processes
• Exposure to financial reporting, cost tracking, and invoice validation concepts
• Process documentation and issue identification

Professional and soft skills

• Stakeholder communication
• Critical thinking and asking effective clarifying questions
• Documentation discipline
• Time management and prioritization
• Working with ambiguity
• Collaboration across Finance, Operations, Vendor Governance, and business partners

Expected Outcomes / Deliverables

By the end of the term, the student should produce:

• A structured P&P data catalog covering applications, vendors, document types, materials, and key reporting inputs.
• Vendor-to-application and vendor-to-document mapping tables.
• Inventory / material mapping tables (where applicable).
• Cleaned, validated data files that can support Power BI reporting and financial analysis.
• A documented summary of data gaps, naming inconsistencies, missing fields, and validation issues.
• A summary of manual reporting processes and recommended areas for simplification or automation.
• A short final summary or presentation of work completed, findings, issues, and recommendations.

Why This Role Exists

The P&P function is moving toward a stronger, more structured operating model for 2027, including better financial reporting, vendor visibility, Power BI reporting, and improved data quality. This role provides meaningful, hands-on support to help convert fragmented data into structured, usable information that can be relied on for reporting, reconciliation, vendor management, and operational decision-making.

The role also gives the student practical exposure to finance, operations, vendor management, and transformation work in a real-world environment.

Salary range is expected to be between:

$54,600.00 CAD - $76,050 CAD

The role being advertised is an existing vacancy.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement

Hybrid