Data Analyst

Job Title: Data Analyst

FLSA Status: Exempt

Salary Range: See Pay Scale

Job Summary: The Data Analyst develops, maintains, and delivers reports, dashboards, and data that support Senior TLC’s operational, clinical, quality, and regulatory needs, and serves as the PACE programs’ IT liaison for day-to-day technology support. This role ensures accurate, timely, and accessible data while supporting staff with equipment, software, and Microsoft 365 tools. Reports directly to the Chief Information Officer.

Specifications

Education: Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Health Informatics, or a related field preferred; not required with solid equivalent experience.

Experience: At least 1 years experience working with the frail elderly population. Three or more years of experience in data analysis, reporting, or business intelligence, preferably in healthcare. Experience with SQL, Power BI or similar BI tools, and Excel (Power Query, pivot tables). Experience providing end-user IT support and Microsoft 365 administration preferred.

Number and Type of Employees Supervised (optional): None

Licensure, Registry or Certification Required: Microsoft Power BI Data Analyst (PL-300), CompTIA A+, or other data/IT certification preferred. Valid NC driver’s license & reliable vehicle required.

Special Training: Meet a standardized set of competencies for the specific position description established by Senior TLC, Inc. and approved by CMS before working independently. Strong analytical, problem-solving, and data validation skills; attention to detail and accuracy; ability to translate business questions into clear reports; excellent written and verbal communication; customer service and teamwork minded. Advanced proficiency in Excel and Microsoft 365; working knowledge of SQL and healthcare data.

Travel: Regular travel between Senior TLC PACE locations (Gastonia, Shelby, Charlotte, and Hickory) as needed.

Immunizations: Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact

Ages of Patients Rendered Care

Neonate/Infant Early Childhood Adolescent Adult Geriatric All Age Groups

Key Responsibilities: (*denotes an age-related skill or task)

Reporting & Analytics

• Builds and maintains Power BI dashboards, scorecards, and Sigma Computing workbooks that support leadership, operations, quality, and compliance.
• Queries and models data from Snowflake, CareHub, Elation, SharePoint, and other sources; documents data definitions and measure logic.
• Fulfills ad hoc data requests and prepares data for CMS, state, and internal reporting, including utilization, enrollment, census, and quality measures.
• Performs data quality checks, reconciles discrepancies, and partners with the EMR Administrator to correct documentation-driven data issues.
• Trains leaders and staff on using dashboards and interpreting data.

IT Support & Liaison

• Serves as the PACE programs’ IT liaison with Kintegra IT: submits and tracks tickets, participates in monthly collaboration meetings, coordinates on-site visits, and advocates for staff needs.
• Oversees technology equipment, including provisioning, setup, and recovery of computers, tablets, phones, and peripherals for new and departing staff; maintains the equipment inventory.
• Supports IT with first line troubleshooting for hardware, software, Microsoft 365, and connectivity issues.
• Supports IT-related new-hire orientation, including accounts, devices, and system access.

Automation & Administrative Support

• Develops and supports SharePoint sites, lists, and Power Automate workflows that improve process efficiency; maintains the employee SharePoint site.
• Shares administrative systems tasks with the EMR Administrator, account requests, and system documentation.
• Protects participant and organizational data in accordance with HIPAA and Senior TLC policies.
• Supports Senior TLC’s mission to encourage and support the quality of life of seniors wishing to continue living in the community; its vision to be the preferred provider of individualized care for seniors in the community; and its values of respect, integrity, accountability, compatible goals, and compassionate care.
• Other duties as assigned.