CX Insights - Data Analyst II

We are seeking a Data Analyst II to join our Client Experience (CX) team in League City, TX. This position actively designs, integrates, and maintains client data systems and analytical deliverables within the Client Experience (CX) Analytics & Operations function. The Data Analyst II executes data ingestion, hygiene, and reporting activities; supports the operation of client data infrastructure and connected systems including the Voice of Client (VOC) platform; and contributes to test, brand, marketing, and client research analyses. The position works collaboratively with team members and stakeholders to ensure data accuracy, consistency, and usability across CX initiatives.

What You'll Do:

• Creates and executes plans for data ingestion, transformation, and quality tasks within client data systems and connected platforms.
• Supports client identity resolution and unique client identifier maintenance, including monitoring of data hygiene rules and exception handling.
• Develops and maintains data flows, inclcuing complex and new flows, between client data systems and downstream or upstream systems, including the VOC platform (Qualtrics) and reporting environments.
• Builds a variety of reports, dashboards, and basic analytical models to support CX, brand, and marketing initiatives, demonstrating creativity and customization for the intended audience
• Performs in-depth quality assurance and validation of data and analytical deliverables for completeness and accuracy.
• Documents data flows, business rules, and analytical processes for ongoing reference.
• Responds to a variety of ad-hoc data and reporting requests from CX team members and business partners.
• Creates and conducts tests and studies, including data preparation, baseline analyses, and documentation of study assumptions and limitations.
• Participates in research, brand, and marketing studies in a supporting analytical capacity.
• Tracks work from inception through development, testing, and end-user communication.

What You'll Bring:

• Bachelor’s degree.
• Two to four years of experience.
• Additional Qualifications:
• Equivalent work experience in a business, analytical, or technical environment maybe considered in lieu of a Bachelor’s degree.
• Experience working with data from multiple sources, building reports, and supporting analytical solutions.
• Experience with data quality, data cleansing, and data transformation best practices.
• Familiarity with structured testing and study methodologies, including hypothesis development and study documentation.
• Advanced Excel knowledge.
• Intermediate understanding of data modeling, testing, data visualization, and reporting concepts and tools.
• Knowledge of basic business processes and the client experience lifecycle.
• Familiarity with both on-premises and cloud-based data systems, tools, and services.

What Will Set You Apart:

• Exposure to client data platforms and connected systems, or comparable MDM/Client 360 platforms.
• Familiarity with Voice of Client (VOC) and survey platforms such as Qualtrics.
• Experience writing basic Structured Query Language (SQL) and/or Python for data analysis.
• Intermediate understanding of business intelligence and visualization tools such as Power BI or Tableau.
• Strong analytical, creative, and detail-oriented thinking skills.
• Interest in evolving and improving client data and analytics capabilities over time.

Additional Information

Job titles may span multiple career levels. Base pay is determined by a variety of factors, including training, transferable skills, relevant experience, business needs, and market conditions. Compensation is subject to change and may be modified in the future.

This job posting outlines the general nature and level of work for this role and is not intended to be a comprehensive list of duties, responsibilities, or qualifications. We are committed to building a diverse and inclusive workplace, and we encourage candidates to apply even if their experience does not perfectly align with every qualification- you may be a strong fit for this role or other opportunities at American National.

American National offers a comprehensive benefits package supporting employees’ health, financial security, and well‑being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts. Employees are automatically enrolled in a company‑funded 401(k) plan, receive paid time off and holidays, and work in an inclusive, people‑first culture that values flexibility, work‑life balance, professional growth, and a casual dress environment.

American National is a financially strong and stable insurance organization with a legacy of trust and impact dating back to 1905. We’re committed to supporting our employees as they build meaningful careers while helping protect what matters most to our customers and communities. Guided by our core values- Financial Strength, Integrity, Respect, Service, and Teamwork (FIRST)- we foster a collaborative, people‑centered workplace where individuals are encouraged to grow, contribute, and make a difference today and for the future. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram.

Hiring Practices

American National’s recruitment policies help us place individuals in a timely and efficient manner, and only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application by logging into their account.

While candidates may choose to use artificial intelligence (AI) tools for personal interview preparation, the use of AI or automated tools is not permitted during any live or recorded interview, assessment, or at any stage of the application process where original candidate responses are required. Candidates are expected to represent their own qualifications, skills, and experiences throughout the hiring process. American National does not accept unsolicited resumes or candidate submissions from third‑party recruitment agencies without a valid, signed agreement in place, and no fees will be paid for unauthorized submissions. Additionally, American National’s ability to sponsor employment‑based immigration authorization is limited and available only for certain positions based on business needs and role requirements.

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.