HR Generalist

HR Generalist

Location: Aurora, IL, Fully On-Site

Employment Type: Full-Time

Reports To: Director of Human Resources

Pay Range: $25.00- $30.00/hr, DOE.

Overview

Signature Retail Services is a growing multi-state Merchandising and Fixture Installation organization looking for an HR Generalist to join our corporate team in Aurora, IL. This is an on-site, full-time role for someone who enjoys being the go-to person for employees on everything from benefits and leave questions to HRIS data and compliance. You'll balance hands-on employee relations work with system administration and multi-state compliance, helping ensure processes run accurately, fairly, and on schedule.

This is not a remote or hybrid position. To be considered, candidates must be able to reliably commute to and work from our Aurora, IL.

Essential functions of this role include but are not limited to:

Employee Relations

• Serve as a trusted point of contact for employees on workplace concerns and issues, providing guidance and support through to resolution.
• Manage employee accommodation requests, working directly with employees to identify and implement reasonable accommodations under the ADA and applicable state law.
• Support employees through leave-related disputes, including eligibility questions, documentation issues, and return-to-work conflicts, helping resolve concerns fairly and in compliance with applicable law.
• Serve as employees' point of contact for benefits questions- plan options, eligibility, enrollment, and claims issues- partnering with the benefits carrier or broker to resolve them.
• Support employees with time-off requests and balances, including PTO, sick leave, and state-mandated leave, ensuring accurate tracking and timely resolution of questions.
• Help employees navigate iSolved for day-to-day needs- updating personal information, accessing pay and benefits records, submitting time-off requests, and troubleshooting access or system issues.

HRIS & Data Management

• Serve as a system administrator and subject matter expert for the HRIS (iSolved strongly preferred), maintaining data integrity across employee records, pay, benefits, and org structure.
• Process employee lifecycle transactions- new hires, transfers, promotions, terminations, and pay changes- accurately and on schedule.
• Build and maintain reports and dashboards (headcount, turnover, leave usage, compliance status) to support HR and business decision-making.
• Partner with Payroll to ensure HRIS data flows correctly into pay processing and resolve discrepancies.
• Identify opportunities to automate and streamline HR processes through better use of the HRIS.

Multi-State Compliance

• Help monitor and interpret federal, state, and local employment law changes (wage and hour, leave, pay transparency, paid sick leave, final pay, etc.) across all states where the company has employees.
• Administer leave programs (FMLA, ADA, state paid/unpaid leave, and company leave policies) and manage accommodation requests in compliance with applicable law.
• Support wage and hour compliance, including exemption classification reviews and state-specific pay practice requirements.
• Prepare for and support audits, EEO-1 reporting, and other compliance filings.

General HR Support

• Support the full employee lifecycle, including onboarding, benefits administration support, and offboarding.
• Assist with performance management cycles, including scheduling, communication, and data tracking.
• Respond to unemployment claims, verification of employment requests, and other routine HR administrative needs.
• Contribute to HR projects, including employee training development, engagement initiatives, and process improvements.

Payroll Support

Assist with payroll processing as needed, including reviewing timekeeping records, verifying employee hours, resolving payroll discrepancies, updating employee information, reporting, and coordinating with Payroll to ensure accurate and timely processing.

Required Qualifications

• Possess a PHR, SHRM-CP, or equivalent HR certification.
• 3- 5+ years of experience in an HR Generalist or similar Human Resources role.
• 2+ years of hands-on employee relations experience, including supporting employees in states with complex employment laws, such as California, New York, Illinois, and Washington.
• Strong working knowledge of multi-state employment laws, including wage and hour, leave, accommodation, and termination requirements.
• Experience managing employee relations matters, including workplace investigations, conflict resolution, and manager coaching.
• Hands-on experience administering FMLA/ADA accommodations, leave-of-absence requests, and the ADA interactive process.
• Experience administering HRIS platforms; iSolved strongly preferred, with comparable experience in UKG, ADP Workforce Now, Paylocity, or Workday.
• Strong judgment and discretion when handling confidential employee information and sensitive workplace matters.
• Excellent written and verbal communication skills, with the ability to explain HR policies and employment requirements clearly.
• Proficiency in Microsoft Office, particularly Excel, reporting, and data management.
• Ability to work on-site in Aurora, IL, five days per week; candidates should reside within approximately 30 minutes of the location.

Compensation & Benefits

• Medical, dental, and vision insurance
• Company-sponsored life and disability insurance
• 401(k) retirement plan with company match
• Paid time off (PTO), paid holidays, and sick leave
• Employee assistance program (EAP)
• Opportunities for professional development and certification support (e.g., PHR/SHRM-CP)

Ready to Take the Next Step in Your Career? Put your HR experience to work and make a meaningful impact with a growing team! Apply today and discover what's next for you at Signature Retail Services. We'd love to connect!

Signature Retail Services participates in E-Verify to confirm employment eligibility in accordance with federal law and program requirements. Signature Retail Services is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. We welcome and encourage all qualified individuals to apply.

Employment with Signature Retail Services is contingent upon completing all applicable pre-employment requirements, which may include background checks, motor vehicle record (MVR) reviews, employment eligibility verification, and other position-specific screenings, as permitted by law. Failure to complete required screenings or meet applicable employment standards may result in withdrawal of an offer or termination of employment, subject to applicable law.