Sr. Human Resources Generalist

What The Role Is

The Senior HR Generalist is the go-to resource for employee relations, leading investigations and resolving workplace concerns, while also supporting core HR transactions and daily operations. This role will collaborate with leaders and HR leadership to begin to shape people strategies that drive business performance, foster a culture of innovation, and enable organizational agility. This role will leverage data-driven insights and advanced HR expertise to influence decision making and leadership effectiveness. This role goes beyond transactional HR support -- it's about shaping a workplace where people thrive, and managers lead with confidence.

This successful candidate will be based in our North Phoenix Support Center and will work a hybrid schedule with 3 days in office and 2 days optionally remote. Only local candidates will be considered.

What You'll Be Doing

(The essential functions of this role must be able to be performed, with or without reasonable accommodation.

Employee Relations & Culture Stewardship

• Serve as a primary point of contact for complex, multi-state (AZ, CA, CO, TX) employee relations, leading investigations, resolving workplace concerns, fostering a positive & inclusive culture.
• The position primarily supports our California workforce, with a heavy focus on compliance with California labor law, including wage and hour, meal and rest period, and leave requirements.
• Respond to HR policy and procedural questions and act as a trusted advisor to leaders and employees, shaping a culture of trust, inclusion, and high-performance.
• Maintain detailed records of employee relations cases, trends, and resolutions to inform strategic interventions and policy updates.
• Partner with HR leadership and business leaders to proactively anticipate and address emerging organizational challenges, workplace concerns and employee relations issues leveraging coaching and early conflict resolution to minimize risk and maximize engagement.

Coaching & Manager Development

• Provide hands-on coaching and guidance to leaders at various levels, building leadership capability and fostering a culture of accountability and innovation.
• Partner with HR leadership in the development and delivery of practical tools that empower managers to lead change, drive results, promote accountability, and cultivate high performing teams.
• Guide and support leaders in managing sensitive information and navigating high-stakes or difficult conversations with professionalism, empathy and discretion modeling those behaviors to foster trust and collaboration.
• Partner cross functionally to ensure people strategies are fully integrated with business goals, ensuring managers are empowered to lead effectively.

Compliance & Policy Leadership

• Drive and champion compliance and ethical leadership by proactively interpreting and operationalizing employment laws and best practices.
• Advise leadership on risk mitigation, navigating corrective actions, disciplinary procedures, and terminations with empathy, consistency, and legal accuracy, ensuring alignment with company values and strategic goals.
• Serve as a reliable resource for HR policy and procedure inquiries, ensuring information is communicated with accuracy and openness to support a transparent workplace culture.

Strategic HR Operations

• Partner with HR leadership to leverage workforce analytics to identify trends, risks, and opportunities that drive engagement and retention.
• Proactively monitor and adapt to evolving HR trends, regulatory developments, and emerging technologies to proactively enhance the employee experience.
• Supports the Human Resources team by managing a variety of special projects and initiatives that advance organizational goals and HR excellence.

What We're Looking For:

• Bachelor's or Master's degree in human resources, Business Administration, or related field is preferred.
• Certification in Human Resources is preferred.
• At least five (5) + years of Human Resources Generalist experience required.
• Minimum three (3) years of experience in employee relations and conducting HR investigations required.
• Familiarity with employment laws in Arizona, California, Colorado, and Texas is preferred. Strong prefernce will given to CA experience.
• Experience with ADP Workforce Now is preferred.

Skills and Competencies:

• Excellent verbal and written communication skills.
• Strong interpersonal, negotiation, and conflict resolution skills.
• High level of organizational skills and attention to detail.
• Effective time management skills, with a proven ability to meet deadlines and be agile.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Bilingual in English and Spanish is preferred but not required.

What We Provide

• Medical / Dental / Vision coverage
• STD, LTD and Life Insurance Options
• 401(k) with company match
• Free unlimited car washes
• Accrued vacation time
• Paid holidays
• Sick time
• Tuition reimbursement
• Onsite Gym & Showers
• Free Drinks/Snacks

Why Super Star Car Wash

Super Star Car Wash isn't just a place to get your car washed. It's where you leave your messes and stresses behind. With over 120 locations across AZ, CA, CO, and TX, we're your ultimate sidekick for top-notch car wash services that truly shine.

Since the start, we've focused on reliability, unlimited car washes, and treating our customers like VIPs. This dedication has led to super growth and welcoming more Super Star team members. We are innovative with the latest car wash tech and eco-friendly practices, while giving back to our communities through partnerships, fundraising, and charity work. Join us for clean cars and personal growth!

Notice to Applicants

Super Star Car Wash is strongly committed to a philosophy of equal opportunity and fully complies with equal employment laws, ordinances and regulations for all applicants and employees. We will make reasonable accommodations to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to jobs@sscwaz.com and let us know the nature of your request and your contact information.