HR Generalist

Compensation Range

$41.00 - $52.00 Hourly Rate

Job Description Summary

Facilitates employee lifecycle activities and responds to basic management and employee inquiries/requests

Job Description

Position Responsibilities and Duties:

Support core processes of the Talent First service delivery model and provide high-quality, high-touch assistance to all colleagues ensuring customer satisfaction, expertise, confidentiality, and timeliness

Evaluate and analyze employee requests/concerns, quickly interpret situation, determine appropriate resolution and/or escalation, and communicate resolution or escalation to customer, and track situation status to ensure completion and customer satisfaction

Maintain, update, and produce information stored in HCM and related databases.

Provide employee and organization data reports as needed using various report writing tools

Maintain employee records, per employment law and Company’s retention policy

Assist managers and employees in quickly finding answers to their questions via self-service

Assist in delivering and continuously optimizing workforce management systems, processes, and procedures supporting employment life cycle

Meet professional obligations through efficient work habits such as accountability for work schedules and meeting deadlines in an effective and timely manner

Provide support to teammates, COEs, and Talent First team members in pursuit of Talent First goals and priorities

Collaborate with Talent Acquisitions and Solutions team to meet new hire deadlines and coordination nationwide

Facilitate monthly new hire orientations that introduce Company’s culture, review necessary information, and provide resources that will support employees to integrate and function at full capacity

Assist with completion of new hire processes, maintain onboarding documents in HCM and other required systems, initiate pre-boarding process including I-9 completion, drug and alcohol testing, and background screening, and facilitate all new hire access and equipment requests ensuring appropriate and timely access is provided

Work directly with leadership to facilitate voluntary termination process as needed (such as final time entry, prepare and distribute separation paperwork, Payroll notification, final check procurement, etc.)

Work with Solution’s team HR Managers as needed

Work with Business Technology to facilitate all system and application deactivation for leave of absences and terminations in a consistent and timely manner

Facilitate and process compensation and job changes (such as promotions, compensation increases, one-time payments, title changes, transfers, etc.) through HCM system and ensure accuracy of information, required documents, process approvals; and communicate certain changes with HR COE and Payroll groups, as required

• Assist administration of Company’s Preferred Drivers and MVR monitoring program
• Complete reverifications of I-9 work authorization

Facilitate communications as requested

Participate and provide support for craft events, as requested

Assist administration of project specific Client Mandates

Support Benefits team with general employee inquiries, guidance, and LOA support, as requested

Assist with record archiving, as needed

Facilitate mass craft communications and surveys, as requested

Support team with data reconciliation regarding all employee changes (such as transfers, hires, terminations, etc.)

Answer general employee and manager questions regarding employment policies and benefits

Monitor vacation and sick time balances in Workday and share information with management, as requested

Assist with Preferred Driver, DOT Driver, and Return-to-Work screening and program administration

Assist Employee Relations Managers with ADA accommodation evaluation and documentation, as requested

• Assist management with development check-in process including reporting information
• Assist with management of craft assets and facilitate issue resolution, as needed

Manage weekly and interim check distribution process

Collect and document business requirements for project and process improvement/automation efforts

Visit job sites and offices, as needed

Complete other responsibilities as assigned

Minimum Skills or Experience Requirements

Bachelor’s Degree or technical degree in Human Resources, Psychology, Communications, or other related field preferred; or combination of related training and two (2) years of HR-related work experience

PHR, SHRM-CP or SHRM-SCP certification preferred

Working knowledge of Human Resources best practices pertaining to policies and procedures and familiarity of full employee lifecycle

Basic knowledge of federal, state, and local employment laws (including FLSA, FEHA, and ADA)

• Demonstrated drive to continuously educate self on new employment laws
• Experience in a high touch customer service capacity
• Experience with HR management systems (Workday HCM experience preferred)
• Strong computer skills within Microsoft Office apps (primarily within Excel and Teams)
• Ability to visit job sites and offices, as needed
• Ability to quickly learn and use new applications and software

Experience working with all levels of employees and management, and the ability to build and nurture strong relationships

Effective interpersonal skills

Demonstrate dedication to high quality customer service and exceptional employee experience by being an employee champion and change agent supporting a high performing employee culture to meet current and future business needs

Demonstrate ability to work in fast-paced environment and contribute to high-performing team

Possess a strong customer service orientation while maintaining a high level of integrity and confidentially with each activity

Capable of working independently (with minimal supervision) with strong sense of self-motivation and ownership

Strong problem solving, organizational, and planning skills with a keen focus on accuracy and details

Ability to be collaborative while demonstrating effective communication with internal stakeholders

Strong English verbal and written communication skills that are clear, concise, well-organized, and demonstrate an understanding of audience needs

Bilingual English/Spanish is a plus

• Problem-solving ability and proven accuracy with detailed information
• Ability to visit job sites and offices, as needed
• Reliability, dependability, and flexibility
• in front of a computer for long periods of time

SUMMARY OF BENEFITS

This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.