HR Business Partner

For more than 45 years, CXtec has helped organizations simplify IT and maximize the value of their technology investments. Our approach combines technology expertise, innovative lifecycle solutions, sustainability, and real human support to deliver Technology at Your Pace®.

We’re looking for an experienced Human Resources Business Partner who brings a strong sense of ownership, anticipates needs, solves problems proactively and is motivated by building effective HR practices and a strong employee experience.

In this hands-on role, you'll work across the full employee lifecycle, with meaningful ownership of HR operations, HRIS and workforce data, benefits, payroll, employee relations, performance management, leave administration, compliance and process improvement.

This is a great opportunity for someone who enjoys balancing day-to-day HR responsibilities with strengthening the overall employee experience and helping shape how HR operates as our organization continues to evolve.

The annual base salary range for this position, based out of Syracuse, NY, is $70,000 - $85,000. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

This position exists in Syracuse, NY or Norcross, GA and allows for a hybrid work schedule.

What You'll Do:

HR Operations & Employee Lifecycle

• Own assigned employee lifecycle processes, including onboarding, offboarding, employee changes, promotions, transfers and related documentation.
• Ensure HR transactions and documentation are completed accurately and on time.
• Serve as a trusted resource to employees and managers regarding HR policies, programs, procedures and routine employment matters.
• Monitor assigned processes and proactively identify and resolve missing information, exceptions and delays.
• Develop and maintain HR procedures, checklists, templates and process documentation.
• Identify opportunities to improve the efficiency, consistency and effectiveness of HR processes.

HRIS, Data & Reporting

• Own the accuracy, completeness and integrity of employee data within the HRIS and related HR systems.
• Process and validate employee data changes, including new hires, terminations, compensation changes, job changes, reporting relationships, benefits and other employment information.
• Conduct regular HRIS data audits, research discrepancies, correct and follow issues through resolution.
• Establish and maintain processes and controls that support accurate, consistent and timely HR data.
• Produce recurring and ad hoc HR reports to support HR operations, compliance, workforce planning and business decision-making.
• Monitor HR data for trends, inconsistencies, missing information, potential issues and bring findings forward with recommended actions.
• Partner with HR team members to ensure information flowing between HRIS, payroll, benefits and related HR systems is accurate and reconciled.
• Maintain HR reporting definitions, standards and documentation to promote consistency in how workforce information is reported and interpreted.
• Support HRIS testing, workflow improvements, system updates and process enhancements.

Benefits & Payroll

• Coordinate day-to-day administration of employee benefit programs, including enrollments, changes, qualifying life events, employee inquiries and carrier coordination.
• Support annual open enrollment activities and ensure benefit information is maintained accurately.
• Coordinate the weekly payroll process in partnership with our payroll provider, ensuring accurate and timely submission of employee changes, earnings, deductions and other payroll inputs.
• Review payroll reports, reconcile exceptions, resolve discrepancies, maintain accurate payroll/HRIS data and ensure appropriate documentation and controls.
• Take ownership of benefit and payroll issues through resolution and identify opportunities to prevent recurring problems.

Employee Relations & Performance Management

• Provide guidance to employees and managers regarding policies, attendance, conduct, performance expectations and established HR practices.
• Support routine to moderately complex employee relations matters, including fact-finding, documentation, corrective action and performance improvement.
• Maintain complete, accurate and confidential employee relations documentation.
• Recognize and appropriately escalate higher-risk or complex employee matters.
• Support the execution and tracking of performance management processes.
• Proactively follow up to keep employee and manager actions moving toward resolution.

Leave & Compliance

• Administer assigned employee leave and accommodation processes, including required documentation and tracking.
• Monitor deadlines and follow up proactively with employees and managers.
• Support HR compliance, audits, reporting and recordkeeping activities.
• Maintain accurate records related to assigned compliance responsibilities.
• Identify potential compliance concerns and escalate higher-risk issues.

Process Improvement & Ownership

• Take ownership of assigned HR programs and processes from initiation through completion.
• Anticipate deadlines, risks, dependencies and next steps.
• Identify problems and bring forward recommended solutions or next steps.
• Proactively communicate when commitments, deliverables or deadlines may be at risk.
• Identify recurring issues and recommend sustainable solutions.
• Build effective partnerships with employees, managers, vendors and other stakeholders while maintaining accountability for HR-owned deliverables.

What You Bring

• Bachelor's degree in Human Resources, Business Administration, or related field preferred; equivalent relevant experience may be considered.
• 4+ years of progressive Human Resources experience across multiple HR disciplines.
• 1 year payroll processing or payroll administration experience.
• Demonstrated experience independently managing HR processes, programs or areas of responsibility.
• Working knowledge of federal and state employment practices and requirements.
• Experience with HRIS administration, HR data management, reporting and data auditing.
• Experience with benefits administration and employee leave processes.
• Experience supporting employee relations and performance management matters.
• Strong analytical and problem-solving skills, including the ability to identify and resolve data discrepancies.
• Strong organizational, written, and verbal communication skills.
• Sound judgment and the ability to maintain confidential and sensitive information appropriately.
• Ability to independently drive issues through resolution.
• Proficiency with Microsoft 365.
• ADP Workforce Now experience preferred.
• PHR or SHRM-CP certification preferred.

What We Offer

Our comprehensive benefits package includes:

• Health insurance and prescription drug coverage
• Dental and Vision insurance
• Company-paid basic life and AD&D insurance and voluntary life options
• Company paid short and long-term disability and buy-up options
• Critical illness, accident and hospital indemnity insurance
• Flexible spending accounts
• Identity Theft & Fraud Protection
• Legal Insurance
• Pet insurance
• Traditional and Roth 401(k) retirement plan with company match
• Employee Assistance Program
• Tuition reimbursement
• Paid vacation, sick/personal days and holidays
• Flexible work arrangements

All offers of employment are conditional upon the successful completion and passing of a background check and drug test.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. Individuals will not be discriminated against on the basis of disability.