HR Business Partner, Sub-Same Day (SSD)

• Amazon’s mission to be Earth’s most customer-centric company would be impossible
• without our talented people. Their hard work and creative thinking ensure we
• deliver great customer experiences.

• As we strive to be Earth's best employer, our global HR teams, known internally
• as People eXperience and Technology (PXT), grow the business through people by
• creating an inclusive culture focused on safety, engagement, technology and
• innovation.
• Broaden your HR knowledge to elevate your performance and unleash your potential
• as you take your HR career in exciting new directions.

• As an HR Business Partner on the Sub-Same Day (SSD) People eXperience and
• Technology (PXT) team, you will provide HR generalist support to a large
• population of hourly employees as well as business leaders. This role provides
• the opportunity to do a variety of tactical and strategic work in an environment
• that encourages both independent initiative and collaborative teamwork. You will
• partner with business leaders to deliver HR initiatives focused on internal
• customer service, employee onboarding, talent management, and employee
• engagement. You will understand the importance of accurate and timely HR metrics
• as well as their inputs and impacts. In addition, you may lead and develop a
• team of entry-level HR employees and own projects or programs that impact the
• business or the broader HR team.

• To be successful in this role, you must understand business goals and prioritize
• them through high-impact work. You will influence your team and business leaders
• by providing HR expertise, sound judgment and data-driven recommendations that
• improve employee experience and business performance.

Key job responsibilities

• Improve site effectiveness by identifying systemic patterns, addressing root

• causes, and making high-judgment decisions that align with policy intent while
• minimizing risk. Establish and implement mechanisms that ensure consistent, fair
• application of policies while maintaining compliance with evolving regulations.

• Use data analytics to identify emerging trends, predict future challenges, and

• implement proactive solutions at the site level. Turn insights into practical
• initiatives that drive measurable improvements in employee experience and
• business performance.

• Execute and monitor employee engagement strategies and recognition programs.

• Maintain meaningful floor presence to gather insights, identify early signs of
• disengagement, and partner with leaders to drive targeted improvements.

• Coach Business Leaders on effective people management practices, including

• performance feedback, team development, and complex employee relations matters.
• Support leaders in building inclusive, high-performing teams.

• Partner with leaders to ensure equitable talent practices across selection,

• development, and advancement decisions. Champion initiatives that create an
• inclusive environment where all employees can thrive.

• Drive adoption of HR technology solutions, AI, and self-service tools,

• ensuring effective utilization while maintaining focus on high-touch service
• delivery in critical moments. Identify opportunities to enhance user experience
• and process efficiency.

A day in the life

• Your day will be a dynamic blend of strategic thinking and data-driven
• decision-making. You'll focus on driving organizational effectiveness and
• employee engagement, leveraging advanced analytics and AI-enabled tools to
• identify trends, anticipate business needs, and develop solutions that enhance
• workplace experience and deliver measurable results.

• From coaching leadership teams on workforce and talent management to driving HR
• process excellence, you'll collaborate with business leaders to develop
• forward-looking strategies focused on operational objectives and team
• effectiveness. You'll build strong partnerships across all levels of the
• organization while contributing to meaningful workplace improvements.

• Success in this role comes from your ability to navigate organizational
• dynamics, lead change initiatives, and make high-judgment decisions in ambiguous
• situations. Through a combination of business acumen, data-driven insights, and
• strategic partnerships, you'll help create a workplace culture where employees
• feel valued and empowered, while driving long-term organizational success and
• adaptability in a rapidly evolving business landscape.

About the team

• Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting
• Amazon’s customer promise through Prime same-day delivery. In tandem with its
• Rapid and Rural Logistics business parallels, these locations strive to serve
• over 80% of Prime customer demands across North America. – And with people at
• the heart of it all, our commitment to provide HR functional excellence
• continues and grows.

• Known as People, Experience and Technology (PXT), our HR team members are
• present onsite to help drive tactical leadership direction, while providing
• top-notch internal customer support. PXT teams are flexible, thoughtful,
• socially responsible, and are always planning for the future. Basic
• Qualifications: - Bachelor's degree or equivalent, or 2+ years of Amazon (blue

badge/FTE) experience

• 2+ years of human resources or equivalent (e.g., operations, customer service,

retail, distribution, shipping/logistics, healthcare, hospitality,

manufacturing) experience

• Experience supporting or leading employee-focused processes including

• onboarding, benefits, investigations, training or talent management Preferred
• Qualifications: - Master's Degree or MBA

• Experience supporting operational environments (manufacturing, distribution,

or similar)

• Ability to effectively train, guide, and support others in the use of various

HR technologies and digital platforms, with a focus on increasing user adoption

and enhancing end-user experience

• Demonstrated ability to build effective partnerships with business leaders
• Experience handling employee relations matters and conducting workplace

investigations

• Strong coaching and influencing skills with ability to guide leaders through

complex situations

• Experience supporting employee engagement and development initiatives with

measurable impacts on employee retention or satisfaction

• Amazon is an equal opportunity employer and does not discriminate on the basis
• of protected veteran status, disability, or other legally protected status.

• Our inclusive culture empowers Amazonians to deliver the best results for our
• customers. If you have a disability and need a workplace accommodation or
• adjustment during the application and hiring process, including support for the
• interview or onboarding process, please visit
• https://amazon.jobs/content/en/how-we-hire/accommodations
• [https://amazon.jobs/content/en/how-we-hire/accommodations] for more
• information. If the country/region you’re applying in isn’t listed, please
• contact your Recruiting Partner.

• The base salary range for this position is listed below. Your Amazon package
• will include sign-on payments and restricted stock units (RSUs). Final
• compensation will be determined based on factors including experience,
• qualifications, and location. Amazon also offers comprehensive benefits
• including health insurance (medical, dental, vision, prescription, Basic Life &
• AD&D insurance and option for Supplemental life plans, EAP, Mental Health
• Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
• Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits
• [https://amazon.jobs/en/benefits].

USA, NY, Melville - 74,400.00 - 130,200.00 USD annually