Human Resources Generalist

About our Organization: Our company operates two distinct business lines under one organization: a membership organization supporting independent distributors in the promotional products industry, and a multi-location retail division running campus-based stores embedded in college and university locations across the U.S. This role will work cross-functionally across both business lines, requiring comfort navigating two different operating models; B2B membership services and multi-location brick-and-mortar retail, within a single HR function.

Position Summary: We are seeking an experienced and collaborative HR Generalist to support our multi-division operations across the U.S. This position partners closely with the EVP of Operations & Organizational Development to provide day-to-day HR support and administration, ensuring continuity across employee lifecycle processes, compliance tracking, and our HRIS.

The ideal candidate is a collaborative HR professional who can operate independently on day-to-day HR administration, provide policy guidance to managers, and contribute to a positive employee experience across the divisions, while partnering with the EVP of Operations on complex employee relations and multi-state compliance matters.

Key Tasks and Responsibilities

• HR Administration and Employee support
• Serve as the primary point of contact for employee HR-related inquiries.

Support onboarding and offboarding processes, including documentation, system updates, new-hire training compliance tracking, and coordination with IT/Payroll.

• Maintain employee records and ensure accurate documentation in BambooHR.
• Assist with employee communications, policy distribution, and routine HR updates.

Support managers with coaching and performance improvement conversations, escalating higher-risk matters to the EVP of Operations.

Assist in documenting employee relations matters accurately and confidentially.

Payroll & Benefits Support

Coordinate with the payroll provider to ensure accurate employee status updates, deductions, and timekeeping records.

Support benefits administration including enrollments, terminations, qualifying events, and provider communication.

Assist employees with benefit questions and escalate complex issues to the EVP of Operations as needed.

Compliance & HR Processes

Support multi-state and federal compliance efforts; including I-9 processing, required state/federal postings, background checks, and state-specific documentation.

Assist with policy adherence and provide operational support for employee relations documentation.

• Flag compliance gaps or emerging state requirements to the EVP of Operations for review.
• Maintain HRIS data integrity in BambooHR.
• Generate HR reports as needed.
• Identify process gaps and recommend improvements for efficiency.
• Recruiting & Staffing Support
• Partner with hiring managers on open roles.

Manage full-cycle recruitment for non-executive positions as needed, including communication with the hiring manager, writing job descriptions and posting jobs online.

• Coordinate and/or conduct interviews and lead the pre-employment processes.
• Participate in and support workforce planning discussions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge and Experience

3–5 years of broad HR experience across multiple functions.

Strong working knowledge of HR processes including onboarding, offboarding, benefits support, employee documentation, and compliance.

• Experience supporting employee relations matters, with sound judgment on when to escalate.
• Proficient in BambooHR and Microsoft applications a must
• Familiarity with payroll coordination and benefits administration processes.
• Experience supporting multi-state employee populations.
• SHRM-CP or PHR certification preferred.

Core Competencies

Build strong, trusted relationships with leaders and employees across the organization.

Handle employee relations matters with sound judgment, confidentiality, and professionalism, escalating appropriately.

Strong organizational skills with the ability to manage multiple priorities under tight deadlines.

Support HR programs and initiatives.

Collaborate effectively with the EVP of Operations and cross-functional stakeholders across divisions.

Demonstrate strong attention to detail, organization, and time management.

Comfortable working independently in a remote role while staying closely connected to the broader organization.

Technically savvy, with the confidence to learn new systems and tools quickly and a willingness to adopt new technology as processes evolve.

Education and Training

Bachelor’s degree in human resources, business administration, or a related field preferred; equivalent combination of relevant HR experience and education will be considered in lieu of a degree.