Field Services Human Resources Manager

Be the one who makes a difference!

At Vertex Education we are a team of high achievers, courageous leaders, and passionate believers in changing lives through education. As a purpose-led education services provider, our mission is destined to benefit many and yet it starts with just one person inspired to work together with us to make a memorable and meaningful difference for our clients, schools, students, and communities. Be the one who makes a difference—with us.

The Field Services Human Resources Manager provides leadership and oversight to a team of HR Managers responsible for employee relations, workers’ compensation, employee leaves, and workplace accommodations. This position ensures consistent, compliant, and employee-centered HR practices across the organization while building and maintaining strong, trusted relationships with internal clients.

The Human Resources Manager serves as a senior resource for complex employee matters, coaches and develops the HR team, identifies trends and risks, and partners with organizational leaders to understand their needs and support a positive and productive workplace.

Essential Duties and Responsibilities:

Team Leadership

• Lead, coach, and develop a team of HR Managers.
• Establish team priorities, assign responsibilities, and monitor workload and performance.
• Provide guidance on complex, sensitive, or high-risk employee matters.
• Promote consistency in HR practices, documentation, decision-making, and communication.
• Establish and report operational and result driven team KPIs.
• Conduct regular team meetings and individual check-ins.
• Support the professional development and ongoing training of HR team members.

Employee Relations

• Oversee the organization’s employee relations function.
• Advise HR Managers and organizational leaders on performance management, workplace concerns, policy interpretation, conflict resolution, and corrective action.
• Review complex or escalated employee complaints and workplace investigations.
• Ensure investigations are timely, objective, well documented, and handled consistently.
• Identify employee relations trends and recommend proactive solutions.
• Partner with legal counsel and senior leadership when appropriate.

Workers’ Compensation

• Provide oversight of the workers’ compensation program and related claims-management processes.
• Ensure workplace injuries are reported, documented, and managed promptly.
• Monitor open claims, return-to-work plans, and communication with employees, supervisors, insurance carriers, medical providers, and other partners.
• Review claim trends and collaborate with leadership and safety personnel to reduce workplace injuries and associated costs.
• Ensure compliance with applicable workers’ compensation requirements.

Employee Leaves and Workplace Accommodations

• Oversee the administration of employee leave programs, including FMLA, medical leave, military leave, paid leave, and other legally required or organizational leaves.
• Ensure requests for workplace accommodations are handled promptly, consistently, and confidentially.
• Guide the interactive process under the Americans with Disabilities Act and other applicable laws.
• Support HR Managers in coordinating leave, accommodation, return-to-work, and fitness-for-duty matters.
• Ensure employees and supervisors receive clear and timely communication regarding responsibilities, documentation, and next steps.

Compliance and Program Administration

• Ensure HR practices comply with applicable federal, state, and local employment laws and organizational policies.
• Develop, review, and improve procedures related to employee relations, workers’ compensation, leaves, and accommodations.
• Maintain accurate and confidential records and ensure appropriate documentation standards.
• Maintain Regional Employee Handbooks
• Monitor changes in employment laws and recommend updates to policies, procedures, and training.
• Prepare reports and analyze data to identify risks, trends, and opportunities for improvement.
• Participate in audits and respond to agency inquiries, charges, claims, or requests for information as needed.

Qualifications:

Education & Experience

• 6+ years of progressive human resources experience, including employee relations, workplace investigations, performance management, and employment law compliance.
• 3+ years of experience leading, supervising, or managing human resources professionals.
• Bachelor's degree in Human Resources, Business Administration, Employee Relations, or a related field preferred.
• Demonstrated experience overseeing employee relations, workers’ compensation, employee leaves, and workplace accommodations.
• Working knowledge of federal, state, and local employment laws and regulations, including FMLA, ADA, FLSA, and applicable workers’ compensation requirements.
• Experience managing complex employee relations matters, conducting or overseeing workplace investigations, and advising organizational leadership on appropriate resolutions.
• Experience developing and implementing HR policies, procedures, and operational improvements.
• Ability to establish, monitor, and analyze team performance metrics and KPIs to identify trends, mitigate risk, and improve service delivery.
• Experience partnering with business leaders, legal counsel, and cross-functional stakeholders to support organizational objectives.
• Experience supporting multi-location organizations or charter school environments preferred.
• Professional HR certification, such as PHR, SPHR, SHRM-CP, or SHRM-SCP, preferred.

Behavioral Competencies

• Strong leadership, coaching, and team development skills.
• Outstanding skills in conflict resolution, counseling, negotiation, risk management, and relationship building.
• Ability to exercise independent judgment and discretion when handling sensitive and confidential employee matters.
• Strong analytical, problem-solving, and decision-making capabilities.
• Ability to manage competing priorities, complex employee matters, and multiple stakeholder relationships.
• Excellent written and verbal communication skills, including the ability to influence and advise organizational leaders.
• Demonstrated commitment to consistency, accountability, confidentiality, and continuous improvement.
• Ability to embrace Vertex Education's mission, vision, and values.

Background Check

• Must be able to obtain and hold a valid IVP Level One Fingerprint Clearance Card at all times.

Be excited to be a part of our team and grow your career with us!

Be the one who enables us to positively impact over 258,000 students across multiple states while driving our growth forward so we can enrich even more lives. Be the one who helps us achieve excellence for over 226 schools that we support with academics, finance, technology, human resources, communications, marketing, facilities, construction, and food services. Be the one who is a diverse thinker, a team player, a smart risk taker, an innovator, and a difference maker by encouraging others to climb higher and reach farther to further education.

• Be yourself surrounded by wonderful people who care about you, value your unique skills, and lift you up.
• Be supported in your work by caring leaders and team members who want you to succeed.
• Be empowered to make a difference and climb higher and reach farther to change lives through education.
• Be well in all aspects of your life from your physical, mental, and emotional wellbeing to your finances.
• Enjoy industry-leading pay, rewards, referral bonuses, with unlimited flexible paid time-off for performance.
• Be able to care for your health and your family with comprehensive medical, dental and vision benefits and invest in your future with 401(k) plans with a 6% employer match on your contributions.
• Enhance your growth and development with mentoring and money to take training classes.
• Thrive in a welcoming, supportive, and inclusive environment where we treat others with fairness and respect, celebrate diversity, and elevate equality and inclusion as an equal opportunity employer.

Be the one who makes a difference!

With an innovative mind, a hungry heart, and engaging spirit you can change lives through education. Be a part of Vertex Education and let’s make a difference together. Apply Today!