JobsImplementation ConsultantSan DiegoSan Diego -POS Implementation Specialist
Sora Partners Inc
Posted yesterday
San Diego -POS Implementation Specialist
Sora Partners Inc · San Diego, California, United States
SAVE THIS JOB
In short
The POS Technical Implementation Specialist provides technical support, configuration, and maintenance for point-of-sale systems and related hardware. This role involves traveling to customer sites to perform installations, troubleshoot connectivity issues, and ensure system functionality.
What they're looking for
MUST-HAVE SKILLS
ALSO MENTIONED
Candidates must have a high school diploma, a valid driver's license, and previous experience in IT support and POS systems. Proficiency in Spanish and the ability to work a flexible schedule including weekends and overnight travel are required.
About the employer
Sora Partners
Technology Solutions That Power Your Business.
At SORA Partners, we make technology work for your business—seamlessly, proactively, and without the jargon.
Read moreShow less
We specialize in POS, IT, and web solutions designed to simplify daily operations, reduce downtime, and support long-term growth. Whether you're in hospitality, retail, or a service-based industry, our tailored approach ensures you get the tech support you need, when you need it. Our services include: 🔹 POS Support – Live, on-demand assistance from US-based technicians who know the systems and understand your business. 🔹 Managed IT Services – From network monitoring to cybersecurity, we keep your systems running smoothly and securely. 🔹 Website & Digital Management – We handle everything from design to SEO to hosting—so your online presence works as hard as you do. We're more than a service provider—we're your partner in getting things done, solving problems fast, and staying ahead of what’s next.
- INDUSTRY
- Technology, Information and Internet
- COMPANY
- Privately Held
- FOUNDED
- 2020
- HEADQUARTERS
- Orlando, Fl
- SIZE
- 51-200
- OFFICES
- 9 on LinkedIn
KNOWN FOR
Is your LinkedIn profile ready for roles like this?
A free review of your profile, scored against what Implementation roles ask for, and what to fix first.
Questions about this role
- Is this Sora Partners Inc role remote?
- Tagged on site.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 2-5 years.
The posting, in full
Description The POS Technical Implementation Specialist is responsible for providing technical support, troubleshooting, configuration, maintenance, and problem resolution for point-of-sale (POS) systems and related technology. This is a field position which will include traveling locally and out of state (occasionally). If you have restaurant experience that you want to utilize and transition to a new role this is the position for you. The POS Technical Specialist is responsible for providing technical support, troubleshooting, configuration, maintenance, and problem resolution for point-of-sale (POS) systems and related technology. The ideal candidate possesses strong technical troubleshooting skills, excellent customer service abilities, and knowledge of POS hardware, software, payment devices, and network connectivity. The POS Technical Implementation Specialist will investigate reported issues; document troubleshooting activities and resolve technical concerns.
▶ READ THE FULL POSTING▼ CLOSE THE FULL POSTING
Description
Position Overview
The POS Technical Implementation Specialist is responsible for providing technical support, troubleshooting, configuration, maintenance, and problem resolution for point-of-sale (POS) systems and related technology. This is a field position which will include traveling locally and out of state (occasionally). If you have restaurant experience that you want to utilize and transition to a new role this is the position for you. The POS Technical Specialist is responsible for providing technical support, troubleshooting, configuration, maintenance, and problem resolution for point-of-sale (POS) systems and related technology. The ideal candidate possesses strong technical troubleshooting skills, excellent customer service abilities, and knowledge of POS hardware, software, payment devices, and network connectivity. The POS Technical Implementation Specialist will investigate reported issues; document troubleshooting activities and resolve technical concerns.
Technical Support and Troubleshooting
- Provide technical support for POS systems, hardware, software, payment terminals, printers, cash drawers, scanners, and other connected devices.
- Diagnose and troubleshoot system errors, connectivity problems, software configuration issues, and hardware malfunctions.
- Perform remote troubleshooting and provide step-by-step guidance to resolve technical problems.
- Escalate complex or unresolved issues to the appropriate technical team, vendor, or management.
Customer Support and Communication
- Respond to technical support requests through phone, email, ticketing systems, chat, or other approved communication channels.
- Communicate technical information clearly and professionally to customers with varying levels of technical knowledge.
- Provide timely updates regarding open issues, troubleshooting progress, and expected next steps.
- Maintain a customer-focused approach when handling complaints, urgent requests, and escalated concerns.
- Follow up on assigned cases to verify resolution and ensure customer satisfaction.
- Maintain confidentiality and protect customer information in accordance with company policies.
Field Technician and Implementation
- Provide onsite and remote implementation to customers
- Implement new hardware setup, software configuration, network connectivity, and system testing.
- Help identify missing equipment, configuration errors, or technical obstacles that could delay implementation.
- Coordinate with managers and project coordinators to ensure the job has been completed successfully.
- Verify that technical issues are documented and addressed before projects are considered complete.
- Provide guidance on approved installation procedures, troubleshooting standards, and technical best practices.
POS System Configuration
- Assist with POS software installations, updates, system upgrades, and configuration changes.
- Verify that payment devices, printers, network connections, and other peripherals are communicating properly with POS system
- Support system testing before, during, and after installations or changes.
- Assist with account setup, user access, menu or configuration updates, and other platform-specific tasks as authorized.
- Maintain current knowledge of supported POS platforms, equipment, and software applications.
Requirements
- High school diploma or equivalent.
- Driver's License and valid insurance
- Spanish is required
- Restaurant experience
- Previous experience in IT support and POS
- Flexible Scheduling willing to travel includes early mornings, weekends and overnight travel
- Working knowledge of computer hardware, software applications, and peripheral devices.
- Basic understanding of network connectivity, including Wi-Fi, Ethernet, routers, and switches.
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to providing professional customer service and maintaining accurate documentation.