Solutions Consultant, Engagement Manager, gTech Ads

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.
• Experience designing and deploying enterprise cloud solutions based on customer technical requirements.
• Experience delivering transformation strategies or programs for cloud adoption.
• Experience in consumer insights, market research, marketing analytics, brand measurement, or management consulting.
• Experience in technical account management, technical sales, analytics or related fields.

Preferred qualifications

• Master’s degree in Business, Statistics, Mathematics, Economics, Applied Science, or a related field.
• Experience in coding, technical implementations within digital marketing, technical sales, sales analytics, cloud platforms, or professional consulting.
• Experience with the digital marketing industry.
• Technical project management experience enabling multiple cross-functional teams to deliver against plans.
• Ability to develop stakeholder networks and build relationships to deliver against plans and projects.
• Ability to solve problems and navigate across an organization and distributed teams.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Developing teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

In this role you will contribute to digital future of Google’s top clients. You will be part of a team of technical thought leaders, addressing complex business challenges, work with sales, help clients design a long-term and durable plan to incorporate technology, improve customer experience, and increase return on media spend.

You will leverage high technical aptitude and industry knowledge, provide consulting and client service, entrepreneurial culture where you will be able to leverage your passion for Professional Services, Technology, Consulting, Business Strategy and Data.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Canada: $162000 - $166000 (CAD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Act as a trusted advisor to client leadership by demonstrating how Google's advertising products and technology can solve their business problems.
• Identify customer needs by understanding clients’ annual and quarterly challenges/goals in collaboration with Sales, assessing and prioritizing where bespoke projects can add value.
• Develop and implement service plans that leverage Google's resources (e.g. technical support, media campaigns, customer service) to address the client's needs and drive growth.
• Serve as the main point of contact for servicing the client, conducting regular check-ins (e,g. Discovery conversation and project debriefs) to ensure their needs are being met.
• Help execute and sustain solutions based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.