Dispatch System Implementation Specialist

Job Details: Job Location: Contour Aviation Headquarters - Smyrna, TN, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Any, Job Category: Transportation, Contour is a long-established aviation services company with a diverse range of capabilities. At Contour, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals. Full-Time Employee Benefits & Compensation Overview As a full-time employee of Contour, you are eligible for the following benefits and programs: Insurance Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date) 401(k) Savings Plan Eligibility begins the first day of the month following your hire date. The Company offers a matching contribution up to 6% of your eligible compensation. Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding. Paid Sick Leave Accrual of up to 56 hours of paid sick leave per year. Unused sick leave rolls over annually until your sick bank reaches 480 hours. Vested Vacation Hours Eligible to receive vacation hours on January 1st following your hire date. These hours will be vested and available for use in accordance with Company policies. Non-Revenue/Space Available (NRSA) Travel Privileges NRSA (non-revenue/space available) travel privileges on Contour upon hire and access to MyID Travel after 6 months of active service. Leaves of Absence Eligible for various types of leave, including: Medical Leave Non-Medical Family Care Leave Maternity and Paternity Leave Personal Leave Detailed leave policies are outlined in the Contour Employee Handbook, which will be provided during onboarding. Compensation Details Contour offers a competitive salary based on your prior work experience. Equal Employment Opportunity Contour is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status. Accommodations Contour is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at hr@flycontour.com. Join Our Growing Team Our rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success. Summary of Essential Duties The Dispatch System Implementation Specialist leads the planned transition from pilot-centric dispatching, load planning, and performance analysis to a centralized dispatch platform. The role coordinates flight planning, load and weight-and-balance planning, runway analysis, aircraft performance planning, and a Part 121-style planning and release workflow with flight crew concurrence. The position leads requirements, implementation, testing, training, and adoption, then supports system reliability and continuous improvement. Assigned flight-following duties support this work and remain subject to current approved manuals, company-delegated authority, and applicable operating rules Key Responsibilities Lead requirements gathering and current-state-to-target workflow design for centralized planning and release, defining responsibilities, flightcrew concurrence, handoffs, and controls across flight planning, load/weight-and-balance, runway analysis, and aircraft performance. Maintain the implementation plan, milestones, dependencies, risks, issues, and progress reporting. Coordinate decisions and resources with Flight Operations, SOC, flightcrews, Maintenance Control, other affected departments, vendors, and IT. Coordinate vendor and IT activities for configuration, role-based access, data cleanup, mapping, migration, and interfaces or integrations as applicable. Establish data-quality checks and resolve discrepancies. Develop test scripts and coordinate user acceptance, regression, and operational scenario testing. Validate flight plans, release workflows, load/weight-and-balance outputs, runway analysis, and performance results with qualified operational personnel; document defects, resolution, and acceptance evidence. Develop SOPs, user guides, and training; support adoption and workflow standardization. Coordinate fallback procedures, readiness reviews, required approvals, and cutover so implementation does not disrupt safe operations. Provide post-launch system administration and user support, issue triage, vendor escalation, reporting, and controlled change testing. Monitor data integrity, recurring problems, and workflow effectiveness to support continuous improvement. For assigned flight-following coverage, monitor flight progress and aircraft/crewmember flow, maintain central communications, and convey safety information. Coordinate irregular operations with input from the PIC, Maintenance Control, Flight Operations leadership, and company sales as applicable. Review approved weather sources, route forecasts, airport restrictions, maintenance/mechanical delays, and other adverse conditions; communicate hazards and recommendations. Apply the GOM and other company manuals, and verify applicable crew duty/rest limits when flights change. Support release, itinerary changes, delay, cancellation, re-release, and safe or economic rerouting only within current approved manuals, delegated authority, and applicable rules, with PIC/leadership concurrence as required. Escalate unsafe conditions and support suspension or revision when the PIC or authorized flight follower considers safe continuation doubtful. For assigned operations, verify each trip segment, coordinate release-relevant aircraft status with Maintenance Control, use FOS or FL3XX as applicable, and record delays in the appropriate operational and communications systems. When applicable to the assigned operation, coordinate charter services, passenger and crew vetting, DOD landing permits or prior permission, and international permissions through the appropriate handlers. Maintain confidentiality of company, operational, technical, and customer information, and perform other duties assigned by management. Qualifications: Must be at least 23 years of age. Must be legally authorized to work in the United States and able to travel in and out of the country without restrictions. Possess a valid driver’s license with a good driving record. Ability to read, write, speak, and understand English fluently; proficiency in Spanish is a plus but not required. High school diploma or GED certification. Basic proficiency with Microsoft Office Suite products, including Office 365, Excel, Outlook, and Word; familiarity with similar software applications is also required. Possess polished and professional interpersonal skills with a positive, customer-focused attitude. Strong leadership, organizational, and time management skills. Ability to effectively interact with a variety of personalities while maintaining a high level of professionalism. Skilled in coordinating multiple priorities, managing deadlines, and working efficiently in a fast-paced environment. Ability to handle interruptions and changing priorities with flexibility and a strong attention to detail. Self-motivated with the ability to motivate others. Ability to work independently and collaboratively as part of a team-oriented environment. Excellent written and verbal communication skills, delivered with professionalism and tact. Ability to pass a 10-year work history background check, as well as criminal history and fingerprint checks, as required by the TSA. Must pass a DOT required pre-employment drug screen and willing to submit to and pass FAA and Company mandated random drug and alcohol tests Ability to work flexible schedules, including early mornings, evenings, weekends, holidays, and irregular shifts as operational needs dictate. Must adhere to all safety regulations and work in a professional manner, complying with OSHA, EPA, state, and federal regulatory requirements. Must hold a valid FAA Aircraft Dispatcher Certificate and meet all applicable requirements to exercise the privileges of that certificate. Previous dispatch, operational control, flight-following, or closely related operational experience with a Part 121 air carrier. Hands-on experience administering or supporting aviation operational systems used for dispatch, flight planning, load and weight-and-balance planning, runway analysis, aircraft performance, or flight following. Working knowledge of flight following, dispatch/flight planning, load and weight-and-balance planning, runway analysis, and aircraft performance; familiarity with Part 121-style planning/release with flight-crew concurrence and relevant Part 91/135 operations Experience with workflow troubleshooting, user support, testing, reporting, issue resolution, configuration/data change management, and operational data integrity Project coordination and implementation skills, including requirements and workflow documentation, vendor coordination, and clear communication with flightcrews, SOC, Maintenance Control, IT, and leadership Preferred Qualifications Associate or bachelor’s degree in aviation, information systems, or a related field preferred. Prior operational systems implementation, project coordination, super-user, or system administration experience. Experience with vendor interfaces, data mapping/migration, reporting tools, and operational SOP development or user training. Physical Requirements / Working Conditions Ability to work in a standard office environment and in active operational settings as required. Ability to sit, stand, walk, use a computer, and review detailed technical information for extended periods. Ability to communicate effectively in person, by telephone, and through written and electronic means. Ability to access SOC and other relevant operational workspaces to support system users and workflows. May require occasional lifting of standard office materials or equipment and limited travel, as applicable to the position. Disclaimer: The above statements are intended only to describe the general nature and level of work required for the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.