Project Manager - ServiceNow ETM Implementation

Benefits

• Health insurance
• Vision insurance
• 401(k)
• Dental insurance
• Flexible schedule

We are seeking a Project Manager to join the team! The Project Manager leads the end-to-end delivery of an Enterprise Technology Management (ETM) solution for a municipal government client, implementing ServiceNow across IT Service Management, IT Asset & Portfolio Management, and Technology Intake & Project Governance. This role is the primary point of contact for the City's Project Owner and CIO and is responsible for scope, schedule, budget, risk, and contract compliance from kickoff through final acceptance and transition to ongoing support. This is a full-time, hybrid position based out of our Tysons, VA office with regular travel to the client site in Danville, VA.

Responsibilities

Project Planning & Delivery

• Develop and maintain the integrated project plan, schedule, and milestones covering implementation, configuration, data migration, integration, training, and go-live
• Lead project kickoff, status meetings, steering committee briefings, and phase-gate reviews with City leadership
• Manage scope, change requests, and work changes in line with contract terms
• Coordinate the work of the ServiceNow Architect, module specialists, Data Migration/Test Lead, and Training Lead

Client & Stakeholder Management

• Serve as the primary liaison to the City's Project Owner (CIO) and Purchasing Department
• Communicate status, risks, issues, and decisions clearly and on a regular cadence
• Coordinate with City staff and any other City contractors so schedules do not conflict

Risk, Quality & Compliance

• Maintain the RAID log (risks, assumptions, issues, dependencies) and drive mitigation
• Track contract deliverables, acceptance criteria, and invoicing milestones
• Ensure delivery of Section 508 / WCAG 2.1 AA documentation, including the VPAT/ACR and accessibility roadmap, before final acceptance
• Maintain the signed project personnel list and background certifications required by the contract

Transition & Closeout

• Plan hypercare and transition to ongoing support
• Lead final acceptance, lessons learned, and project closeout documentation

Deliverables

• Project Management Plan, integrated schedule, and communications plan
• Weekly status reports and steering committee materials
• RAID log and change request log
• Go-live readiness checklist and acceptance sign-off package
• Project closeout report

Qualifications

• Bachelor's Degree or higher
• PMP certification required (Agile/Scrum certification a plus)
• 7+ years of IT project management experience, including 3+ years leading ServiceNow or comparable ITSM platform implementations
• Experience delivering projects for state or local government clients
• Working knowledge of ITIL 4 practices
• Strong verbal and written communication skills, including executive-level briefings
• Proficiency with Microsoft Office and project tools (MS Project, Smartsheet, or Jira)
• Ability to travel to Danville, VA as required
• Ability to pass a criminal background check required by the client contract

Salary: $110,000–$140,000

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Flexible work from home options available.