Implementation Specialist - Bilingual (Punjabi/Hindi)

Position Summary

The Implementation Specialist is responsible for guiding members through the fuel application and line of credit setup process, ensuring accurate application completion, coordination with Sales, and successful card activation. This role is highly process-driven and focused on execution, follow-up, and cross-team communication to drive funded and active accounts.

Key Responsibilities

• Handle inbound calls from the queue and assist members in real time
• Complete fuel and line of credit applications with members over the phone
• Collect and verify Application IDs for all submitted applications
• Create and manage Salesforce opportunities for Fuel Implementation and FC Credit
• Communicate completed applications to Sales, including providing Application IDs
• Get documents from companies in order to get them approved.
• Send approval notifications to Sales once applications are approved
• Schedule follow-up implementation appointments (typically 3–5 days out)
• Conduct follow-up calls to ensure cards are funded and activated
• Confirm activation status and communicate readiness to Sales
• Maintain accurate tracking and documentation of all activities in Salesforce

Process Ownership

• Own the application process from initial call through activation
• Ensure smooth handoff between Implementation and Sales teams
• Drive timely follow-ups to prevent delays in funding and activation
• Maintain consistency and adherence to implementation workflows

Performance Expectations

• High call handling efficiency (inbound and follow-up calls)
• Accurate and complete application submissions
• Timely Salesforce opportunity creation and updates
• Strong follow-up execution within defined timelines (3–5 days)
• High activation and funding success rate
• Effective communication with Sales team

Required Skills & Qualifications

• Must be fluent in Punjabi and/or Hindi
• Strong communication and phone skills
• Ability to manage multiple processes and follow structured workflows
• Attention to detail with application and data entry accuracy
• Experience with CRM systems (Salesforce preferred)
• Time management and follow-up discipline
• Ability to work in a fast-paced, metrics-driven environment

Preferred Qualifications

• Experience in financial services, lending, or fuel card programs
• Previous implementation or onboarding experience
• Familiarity with credit application processes

Compensation Structure

Performance-based compensation tied to completed applications and funded/activated accounts. Incentives aligned with successful implementation outcomes

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.

Love's is an Equal Opportunity Employer. Veterans encouraged to apply.