Revenue Cycle Implementation Manager

Division / Department: RCS / Implementation

Location: Middleburg Heights, Ohio

Purpose: Quadax, a leader in healthcare revenue cycle management, is seeking an Implementation Manager to join the Company’s RCS division. The RCS Implementation team is responsible for utilizing established best practices to lead the end-to-end onboarding process for new client business. Additionally, the team advances the adoption of add-on products and solutions by new and existing clients. In leading this center of excellence, the successful candidate is expected to be transformational in identifying and deploying process improvements that will bear departmental efficiencies and a premier customer service experience. The successful candidate will lead a skilled team that maintains a strong working knowledge of existing implementation best practices. The person will possess strong attention to detail, time management and communication skills with the ability to make logical decisions in a timely fashion. Strong client service acumen with ability to meet respective timelines and manage staff and client expectations. The capability to work with the client to understand the client’s business requirements and tailor the RCS configuration to meet the client’s needs is expected.

Key Responsibilities

• Supervise established team of highly capable Implementation Leads and Specialists, providing guidance, mentorship and career path building;
• Manage and balance staff workload to support multiple client and product implementation projects simultaneously;
• Serve as Implementation Lead for selected new client business, managing end-to-end onboarding process and serving as the primary contact between external client and internal cross-functional stakeholders;
• Ensure utilization of standard implementation playbook to steer new client implementation discovery sessions to capture the client’s business requirements, map process workflows, troubleshoot solution options, and tailor the RCS configuration to meet those needs based on existing best practices;
• Coordinate with cross-functional departments such as Quadax PMO, Client Integration, RCS Application Support, RCS Client Engagement, RCS Operations,
• Corporate Training and Product teams;
• Ensure successful transition / hand-off from Client Implementation to Client Engagement following UAT and hyper care period;
• Ensure synchronization with the Product team to understand capabilities, configuration and best practices of new solutions;
• Coordinate with Client Service Integrations, Application Support and Client Engagement and Training teams to determine needed updates to support new product enablement;
• Maintain high-level summary, timeline and status of all in-flight projects;
• Identify and apply areas of improvement within the existing best practice implementation playbook;
• Ability to meet respective timelines and manage internal and client stakeholder expectations;
• Participate in ongoing Product Development and Product Launch meetings;
• Occasional travel to client location during implementation / onboarding, as required;
• All other duties as assigned.

Education/Experience

• Bachelor’s degree in healthcare, information systems, or relevant experience;
• Experience administering/configuring enterprise scale applications, or relevant related experience;
• Management or leadership experience;
• Experience with medical billing and/or healthcare revenue cycle management preferred;
• Detail-oriented with strong organizational and multi-tasking skills;
• Strong interpersonal and written communication skills, with experience leading direct engagement with clients;
• Ability to independently assess task priorities, directing team and self accordingly;
• Strong analytical and critical assessment skills;
• Proficient in Microsoft Office applications;
• Experience with one or more of Quadax’s revenue cycle management applications considered a plus;
• Experience with ServiceNow or equivalent CRM considered a plus.