IH Marketing Manager in Training

We call the program: In House Marketing Manager in Training (M.I.T):

This position will be based in Pigeon Forge, Tennessee.

The idea is to develop an individual from the ground up over a one-year period or quicker based on prior experience and the ability to grasp information.

What we currently see in our operation is a lack of flexibility in many of our managers and supervisors. The flexibility I speak of, is of individuals who cannot move based on family situations, homes, kids, etc. or are fixated on their current market and not willing to move to move up in the organization.

This leaves a gap in the ability to move a proven manager or supervisor into either a new opening market or a need-based fill per performance or personal exit. Over the next year my belief is that we will need to fill 6-8 Manager/Supervisor roles for these exact reasons. As the markets return to normal this will take away from some the unemployed candidates sitting idle on the sidelines. The pay is $25/hour with no commission!

Why?

• This program provides each RDOM an individual who they can develop and use to enhance their entire region while providing some long-term security if an opening does occur.
• Creates an internal true leadership development program.
• Allows us to develop from within and bring into the company new people who are from outside the organization and industry.
• One requirement to enter the program is they must commit to where the next opening would take place. Tough hiring markets such as Boyne, South MTN, Wisconsin Dells, Shenandoah, Savannah, where Timeshare isn’t that prevalent in the market as others.
• Ensures what education is needed for one to be successful, placing someone when they are ready versus a need-based placement where the individual isn’t ready or has all the needed knowledge to be successful.
• Creates an environment of knowledge-based learning.

Responsibilities

The In-House Marketing Manager in Training is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In-House Marketing Programs (owners, samplers, renters and exchangers, Owner BB Team, Pre-Arrival Team, Etc.). Also responsible for ensuring compliance with established policies, procedures and systems.

• Recruit, train, and develop staff. Conduct performance appraisals, counseling, and coaching sessions.
• Manage representative performance standards and penetration.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Hold weekly meetings with all associates to address procedures, policies, issues and programs.
• Ensure weekly In-House reports are submitted to In-House Manager/ADOM by set deadline.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Manage In-House Marketing Team personnel. This includes ensuring daily, weekly, and monthly reporting is accurate from both Concierge and TSW from a financial standpoint.

Qualifications

The Candidate we would look for

• Newly graduated college student or someone a couple years out of college with some job experience.
• Someone with industry experience in sales or marketing but has not held a manager or supervisor role just yet. Customer service another great work platform for program.
• Outgoing, energetic, personable individual with people skills and the ability to be quick on their feet with thoughts and words.
• Someone with the team concept, college athletes or competitors.
• Relocatable individuals with a desire to inspire and motivate.
• Must be willing to relocate within 8-12 months.

What this Creates

• A pipeline of Management Potential.
• Security in our Succession Planning.
• Competition within our current Management Teams, where some individuals believe they are irreplaceable.
• Reduced exposure of hiring the right individual to fill an opening. You know what you have.

When you join us, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.