National Casino Marketing Manager

The National Casino Marketing Manager ensures the highest level of guest service for Caesars Entertainment’s Reno properties — Eldorado, Silver Legacy, and Circus Circus — by leading, coordinating, and supporting the National Casino Marketing Team. This role anticipates guest needs, delivers exceptional personalized service, and provides leadership, training, motivation, and direction while always maintaining strict confidentiality.

The position also oversees all VIP Rooms across the Reno properties, with the VIP Supervisor reporting directly to this role, ensuring consistent service standards, operational excellence, and a seamless VIP guest experience.

It is the primary responsibility of the VIP Supervisor to oversee the suite bookings, facilitate the daily operation of the Gold Room and Legacy VIP Room, and provide additional support as required.

Responsibilities

• Oversee all VIP Rooms at Eldorado, Silver Legacy, and Circus Circus, ensuring elevated guest service, operational consistency, and full adherence to Caesars Rewards and gaming policies.
• Directly supervise the VIP Supervisor, providing leadership, coaching, performance management, scheduling oversight, and accountability for team training and service standards.
• Ensure the VIP team remains fully trained and current on Caesars Rewards, Luxe engagement, promotions, offers, discounts, and all property‑wide program updates.
• Champion a high‑touch service culture that consistently elevates guest satisfaction and promotes the Legacy VIP Room, Gold Room, and Caesars Rewards Program.
• Provide guidance on guest recovery and conflict resolution, escalating complex situations when appropriate.
• Collaborate with Air Programs scheduling and Planning & Analysis teams to maximize profitability of Charter and CSB programs.
• Recommend criteria for Air Programs and coordinate staffing to greet arriving charter guests.
• Work with sister properties to develop programs and events that support charter initiatives.
• Monitor competitor programs and promotions, evaluating effectiveness and recommending enhancements or new initiatives to stimulate business.
• Establish and maintain goodwill with targeted customers through personal knowledge, relationship‑building, and proactive engagement.
• Manage reporting of invited customer gaming activity and prepare evaluations with recommendations for future invitations.
• Assist in developing invitation lists for special events and ensure proper coordination across departments.
• Establish and maintain goodwill with targeted customers through personal knowledge, relationship‑building, and proactive engagement.
• Manage reporting of invited customer gaming activity and prepare evaluations with recommendations for future invitations.
• Partner with Revenue Management on suite retention strategies to maximize revenue while ensuring VIP guests receive appropriate accommodations.
• Maintain strong working relationships with Hotel Operations, Housekeeping, Security, Casino Marketing, Player Development, and other departments to support seamless VIP operations.
• Assist Player Development and Casino Hosts with reservations, itineraries, and complimentary considerations, ensuring decisions align with company guidelines and profitability targets.
• Review and act on Comp Audit Exception Reports, Modified Limit Reports, Cage Disbursement Exceptions, and other host‑related compliance items.
• Plan and coordinate arrangements for invited gaming customers, including hotel blocks, transportation, special services, and event access.
• Assist customers with check‑cashing privileges and appropriate complimentary amenities.

Qualifications

• Bachelor’s degree in related field and/or equivalent work experience preferred
• Be able to obtain Nevada Gaming license.
• Candidate should be self-motivated; detail orientated, and prioritize multiple tasks
• Able to effectively communicate in English, in both written and verbal forms
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Other desired skills include time management skills, critical thinking, and problem-solving
• Knowledge of accommodations room capacities, amenities, reservations, and player tracking.
• Proficiency of computer software and office equipment

ADDITIONAL REQUIREMENTS

• Must be able to maneuver to all areas of the casino, from property to property
• Must be able to perform physical job duties of line employees in emergency situations
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
• Must be able to work at a fast pace and in stressful situations
• Must be able to read, write, speak and understand English
• Must be able to respond to visual and oral cues

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.