Pre-Litigation Legal Assistant

Description

Description

Grungo Law is seeking an organized, client-focused, and dependable Pre-Litigation Legal Assistant to support our Pre-Litigation team. In this role, you will serve as a key point of contact for clients, assist with records and documentation, and provide essential day-to-day support to keep cases moving forward efficiently.

This is a hands-on role that requires strong communication skills, the ability to manage multiple priorities, and a genuine commitment to delivering an exceptional experience for every client. If you are a team player who takes pride in doing the details right, we want to hear from you.

Responsibilities

• Serve as a primary point of contact for pre-litigation clients, providing consistent, proactive, and compassionate communication throughout the life of the case.
• Documenting all communications in the case management system in accordance with firm protocols.
• Assist with the smooth handoff of new cases from the Intake department, ensuring all client information is accurately transferred and documented.
• Request, track, and obtain medical records, bills, and supporting documentation from providers, insurers, and other third parties.
• Verbal communication with medical providers and insurance carriers.
• Organize and maintain all file-related information digitally in the case management system and manually where required.
• Review and analyze medical bills, billing records, and health insurance liens related to personal injury claims, identifying outstanding balances and potential issues that may affect settlement.
• Review and process incoming correspondence related to personal injury matters, ensuring timely follow-up, appropriate routing, and necessary action.
• Record and store client information accurately and in compliance with firm confidentiality standards.
• Draft and send correspondence to clients, providers, and insurers as directed by supervising attorneys and case managers.
• Monitor case task deadlines and follow up on outstanding items to ensure cases progress on schedule.
• Support case managers and attorneys with administrative and case-related tasks as needed.
• Work independently to manage a caseload while maintaining a high standard of accuracy and client service.
• Participate in team meetings and contribute to a collaborative, solutions-oriented work environment.

Requirements

Qualifications

• 1 to 3 years of experience in a legal assistant, paralegal, or client-facing legal support role preferred.
• Personal injury or plaintiff-side litigation experience is a plus.
• Excellent written and verbal communication skills with a professional and empathetic client-facing manner.
• Strong organizational skills and meticulous attention to detail.
• Ability to manage multiple tasks and deadlines simultaneously in a fast-paced environment.
• Receptive to training, feedback, and redirection.
• Self-motivated and able to work independently with minimal supervision.
• Proficiency in Microsoft Office and the ability to learn case management system and other firm-specific software.
• Bilingual Spanish is a plus but not required.

Compensation

$20 - $23 hourly. Benefits and 401(k) available upon eligibility.

About Grungo Law

At Grungo Law, we believe that our greatest strength is our people, and we are proud to foster a culture where collaboration, respect, and growth are at the core of everything we do. Our values, Family First, Honesty, Communication, Continuous Improvement, and Community, are not just words on a wall; they guide every client interaction and every internal decision.

We understand that a positive, supportive culture not only drives exceptional results but also creates a workplace where individuals feel valued, empowered, and motivated to succeed. At Grungo Law, you will be part of a team committed to both professional excellence and personal well-being, and where the success of the firm is truly shared by everyone.

Pray For Peace, Prepare For Trial.® | If We Can Help, We Will.?