Product Designer UX Designer

Our client is a Fortune 500 financial and payments technology company and leads the industry in innovation, scale, and service.

They are now looking to add to their team and are looking to hire a "Product Designer(UX Designer)”. This role will be based out of Charlotte, NC, or Atlanta, GA(Hybrid).

Duties

• As a Product Designer for Genius Small Business (Genius S), you are responsible for executing the end-to-end design process, from discovery through delivery, for product experiences that help merchants run and grow their businesses. You contribute directly to research, concept development, interaction design, prototyping, validation, and delivery of customer experiences.
• You partner closely with Product Managers, Business Analysts, Developers, and Project Managers to ensure teams are solving the right problems, validating assumptions, and delivering cohesive end-to-end experiences that balance customer needs, business goals, and technical realities. You own various product features and play a critical role in translating product vision into intuitive and effective customer experiences through strong product thinking, design execution, and cross-functional collaboration.
• You view AI as an opportunity to accelerate research, discovery, concept generation, prototyping, and learning while ensuring customer insights, evidence, and sound judgment remain at the center of all decisions. You contribute to a culture where problem-solving, validation, accessibility, and experience quality are shared responsibilities cross-functionally.

What You Do

Product Discovery & Experience Design

• Partner with Product and Engineering teammates to define customer problems, intended outcomes, and success KPIs.
• Contribute to product and design discussions, presenting options and helping teams evaluate tradeoffs, align on direction, and move work forward.
• Participate in discovery activities that build understanding of user needs, behaviors, workflows, and opportunities.
• Make design decisions that are informed by research, analytics, customer feedback, and usability testing.
• Differentiate between rapid production and validated learning, ensuring solutions are grounded in customer evidence rather than artifact quality.
• Design cohesive end-to-end experiences by connecting individual features into broader customer journeys.
• Champion customer-centered design, accessibility, and systems thinking throughout the product lifecycle.
• Apply sound judgment to balance customer needs, business priorities, technical constraints, and delivery timelines.

Design Excellence & Systems Thinking

• Implement the adoption of enterprise design system(s), accessibility standards, reusable components, and established experience patterns.
• Drive consistency across products and customer workflows through shared interaction models and design principles.
• Apply established design practices that improve quality, efficiency, collaboration, and predictability.
• Contribute feedback and improvement opportunities to design systems, design operations processes, and experience frameworks.
• Demonstrate proficiency using modern AI-powered design and development tools to accelerate design, prototyping, documentation, and frontend implementation.
• Create wireframes, user flows, prototypes, and high-fidelity designs that clearly communicate intended experiences.
• Validate concepts through research, testing, analytics, and stakeholder feedback.

Cross-Functional Collaboration

• Partner closely with Product Management, Engineering, Product Operations, and other stakeholders throughout the PDLC.
• Facilitate alignment on customer problems, business outcomes, tradeoffs, and priorities.
• Advocate for user needs and experience quality throughout the product development process.
• Strengthen collaboration between Product, Design, and Engineering to improve both customer and business outcomes.
• Navigate ambiguous situations with enthusiasm, bringing structure while maintaining focus on validated learning and measurable outcomes.
• Act as an active thought partner to Product Managers and Engineers, moving work from problem definition to validated solutions.

Delivery & Operational Excellence

• Ensure design work is effectively integrated into the Product Development Lifecycle.
• Execute high-quality customer experiences on evolving roadmaps.
• Monitor customer insights, experience metrics, and product outcomes to identify opportunities for improvement.
• Support modernization initiatives that improve usability, accessibility, consistency, and scalability.
• Proactively maintain high standards for design quality, documentation, and handoff practices.
• Education

Qualifications

• 4+ years of experience in Product Design, User Experience Design, Service Design, Human-Centered Design, or related disciplines.
• Strong, current portfolio demonstrating exceptional product thinking, interaction design, visual design, accessibility, systems thinking, and measurable customer impact.
• Demonstrated experience executing end-to-end product design initiatives from discovery through delivery.
• Experience working closely with Product Managers and Engineering teams in Agile product development environments.
• Strong understanding of user-centered design, design thinking, accessibility, usability, and product discovery practices.
• Experience planning and conducting research activities including customer interviews, usability testing, and concept validation.
• Proficiency with modern design, collaboration, and prototyping tools such as Figma and related platforms.
• Strong facilitation, communication, presentation, and time management skills.
• Bachelor's degree in Product Design, Human-Computer Interaction, Human Factors, Psychology, related field, or equivalent practical experience.

Preferred Qualifications

• Experience designing products within fintech, payments, commerce, retail technology, SaaS, or adjacent industries.
• Experience using design systems and scalable experience standards.
• Knowledge of WCAG accessibility guidelines and accessibility compliance practices.
• Experience supporting modernization, transformation, or platform evolution initiatives.
• Experience leveraging AI tools for research, discovery, prototyping, content generation, or workflow acceleration.
• Familiarity with Jira, JPD, Confluence, and related product development tools.
• Experience designing across web, mobile, hardware, or multi-surface ecosystems.
• Experience using analytics, experimentation, and user insights to drive improvements.

Flexible work from home options available.