JobsProduct DesignerTampaUX Designer Exp Research - Patient and Family Engagement
Tampa General Hospital
Posted 3 days ago · Jobs at Tampa General Hospital
UX Designer Exp Research - Patient and Family Engagement
Tampa General Hospital · Tampa, Florida, United States
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In short
The UX Designer leads consumer research and experience design initiatives to understand patient and family needs. They synthesize qualitative and quantitative data into actionable insights, journey maps, and dashboards to drive organizational improvements.
What they're looking for
MUST-HAVE SKILLS
Candidates must hold a Bachelor's degree in a relevant field such as Healthcare Administration, Psychology, or Data Analytics. A minimum of five years of experience in consumer research, user experience, or healthcare analytics is required.
About the employer
Tampa General Hospital
Other hospitals practice medicine. We define it.
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
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Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions. TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s. TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
- INDUSTRY
- Hospitals and Health Care
- COMPANY
- Nonprofit
- HEADQUARTERS
- Tampa, FL
- SIZE
- 10,001+
- OFFICES
- 1 on LinkedIn
- OPEN HERE
- 7 roles
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Questions about this role
- Is this Tampa General Hospital role remote?
- Tagged hybrid.
- Does it sponsor visas?
- Listed as no visa sponsorship.
- What experience does it ask for?
- Listed as 5-10 years.
The posting, in full
The UX Designer: Consumer Experience is the primary consumer research, analytics, and experience design resource for the Consumer Insights & Experience Design Strategy team. The role works to understand the experiences, needs, expectations, and preferences of patients, families, caregivers, visitors, and community members. It then turns that understanding into insights the organization can act on. The position uses two kinds of input: Direct engagement: interviews, focus groups, observations, journey mapping, Patient and Family Advisory Council (PFAC) engagement, and Voice of the Customer activities. Feedback and operational data: patient experience surveys, complaints, grievances, service recovery data, accessibility observations, and operational metrics. From these sources, the role identifies patterns, barriers, and opportunities across the patient journey. It produces research findings, dashboards, journey maps, visualizations, and design artifacts that help leaders understand consumer needs and prioritize improvements. As a strategic partner to clinical, operational, and administrative leaders, the UX Designer advances human-centered design and data-informed decision-making across the organization.
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The UX Designer: Consumer Experience is the primary consumer research, analytics, and experience design resource for the Consumer Insights & Experience Design Strategy team. The role works to understand the experiences, needs, expectations, and preferences of patients, families, caregivers, visitors, and community members. It then turns that understanding into insights the organization can act on. The position uses two kinds of input: Direct engagement: interviews, focus groups, observations, journey mapping, Patient and Family Advisory Council (PFAC) engagement, and Voice of the Customer activities. Feedback and operational data: patient experience surveys, complaints, grievances, service recovery data, accessibility observations, and operational metrics. From these sources, the role identifies patterns, barriers, and opportunities across the patient journey. It produces research findings, dashboards, journey maps, visualizations, and design artifacts that help leaders understand consumer needs and prioritize improvements. As a strategic partner to clinical, operational, and administrative leaders, the UX Designer advances human-centered design and data-informed decision-making across the organization.
Essential Functions
- Plan, conduct, and lead consumer research, including interviews, focus groups, observations, listening sessions, surveys, and other Voice of the Customer initiatives.
- Oversee Patient and Family Advisory Council (PFAC) engagement and other consumer partnerships so that diverse perspectives are represented in improvement efforts.
- Facilitate journey mapping, co-design sessions, and experience assessments to find opportunities, barriers, and unmet consumer needs.
- Collect, combine, and analyze qualitative and quantitative data from patient experience surveys, complaints, grievances, service recovery, accessibility, PFAC, consumer research, and operational sources.
- Identify themes, trends, and improvement opportunities across all feedback channels, and turn them into actionable insights and recommendations.
- Create journey maps, service blueprints, personas, dashboards, and data visualizations that show consumer experiences across the continuum of care.
- Develop and maintain standard methods for consumer research, experience analytics, reporting, and insight generation.
- Monitor and evaluate experience performance indicators, emerging trends, and changing consumer needs.
- Prepare executive presentations, research summaries, strategic briefs, and service-line insight reports for leadership.
- Help prioritize and evaluate experience improvement opportunities through data-informed analysis and measurement of results.
- Partner with clinical, operational, administrative, research, accessibility, and patient experience teams to build consumer perspectives into planning and improvement initiatives.
- Support co-design, stakeholder engagement, and human-centered design projects across service lines.
Education Qualifications
- Bachelor’s Degree Healthcare Administration
- Bachelor’s Degree Public Health
- Bachelor’s Degree Communications
- Bachelor’s Degree Data Analytics
- Bachelor’s Degree Psychology
- Bachelor’s Degree Business
- Bachelor’s Degree Related Field
Experience Qualifications
- Five (5) years of experience in consumer research, user experience, customer or patient experience, healthcare analytics, consumer insights, business intelligence, community engagement, quality improvement, or a related field.
- Experience conducting interviews, focus groups, surveys, and other research activities to gather and synthesize insights into actionable recommendations.
- Experience developing presentations, reports, and stakeholder communications; facilitation of workshops, journey mapping sessions, or advisory councils.
- Experience analyzing qualitative and quantitative data, including survey data, consumer feedback, and patient experience metrics, and building dashboards and reports.
- Experience with journey mapping or service design methods, and facilitating workshops, co-design sessions, or advisory councils.
Skills and Abilities
- Knowledge of qualitative and quantitative research methodologies.
- Knowledge of patient experience and healthcare service delivery principles preferred.
- Strong facilitation, communication, and relationship-building skills.
- Strong organizational and project management skills.
- Ability to work collaboratively with diverse stakeholders and multidisciplinary teams.
- Strong written, verbal, and presentation skills.
- Ability to manage multiple projects and deadlines simultaneously.