UX Designer

Everforth ECS is seeking a UX Designer to work remotely.

Everforth ECS is seeking a UX Designer to help create innovative solutions that

transform the way our DHS HQ customers work.

As a member of our DHS HQ team, you will collaborate with our customer and their

stakeholders to

• Research andidentify challenges and opportunities in customer/user journeys,

interactions, and touchpoints

• Design and test approaches to improving service delivery and the

customer/user experience

• Foster the growth of a customer-centric culture across the federal

enterprise.

• The ideal candidate possesses experience planning and executing user research,
• using their findings to reveal key insights that guide the design of dynamic
• experiences, exceeding the expectations of both our customer and the citizens
• and organizations they serve. You will work closely with your ECS teammates to
• create engaging, customer-focused experiences across services, applications, and
• websites that are critical to our customer’s mission success.

Job Responsibilities

• Collaborate with federal practice engineers and federal clients to define,

• design, and implement innovative, intuitive solutions for use by our
• federalcustomer and their stakeholders.

• Lead discovery efforts to gain a deeper understanding of existing tools and

processes and/or gather requirements for new projects.

• Plan and leadcustomer/user research using a variety of engagement strategies

and tools (surveys, interviews, focus groups, observations, etc.).

• Create research reports,user journey maps, workflows, user personas,

• day-in-the-life scenarios, and use case summaries that develop a clear
• understanding and empathy for our customers/users.

• Design wireframes, mockups, and prototypes as appropriate, incorporating

requirements from federal customers.

• Validate designsthrough usability testing, collecting, and incorporating user

feedback throughout the product development process.

• Collaborate in the creation ofcustomer/user experience success stories, case

studies, demonstrations, and trainings.

• Translate user research and discovery findings into clear, testable business

and functional requirements.

Salary: $100,000 - $110,000

General Description of Benefits [https://ecstech.com/careers/benefits]

Qualifications

• Must be a US Citizen
• Must be able to obtain a Public Trust
• Bachelor's Degree
• 5+ years combined professional experience
• Online portfolio that showcases the candidate’s UX design experience and

deliverables

• Experience crafting key UX deliverables (e.g., user journey maps, research

• plans, empathy maps, service blueprints, stakeholder maps, user flows,
• storyboards, interaction models, wireframes and prototypes for complex

systems, testing plans, etc.)

• Experience interpreting user research and analytics to produce key insights

and recommendations

• Experience collaborating with UX/UI designers and technical teams for

high-fidelity prototyping, piloting, testing, and implementation efforts

• Results-oriented problem solver with high standards for quality, accuracy,

attention to detail, and overall excellence

• Excellent written and oral communication skills, demonstrating the ability to

present projects and status reports to internal management, as well as

customers and stakeholders

• Self-starter, motivated, confident, with the ability to work independently as

well as in a team environment