Senior User Experience Designer

Fidelity will not provide immigration sponsorship for this position.

Job Description

Senior UX Designer

The Role

Are you energized by solving complex problems and creating intuitive digital experiences that help customers achieve their goals? Fidelity Investments is seeking a Senior User Experience Designer. In this role, you will partner closely with product managers, researchers, engineers, and fellow designers to translate customer needs into simple, meaningful, and scalable solutions.

As part of a team of designers, working closely with a Design Lead, you will lead design efforts across key customer journeys, uncovering insights through research, exploring concepts through prototyping, and delivering experiences that drive measurable value. You will play an important role in influencing product direction while championing a customer-centered approach to decision-making and innovation.

The Expertise and Skills You Bring

You have experience designing digital products and services in complex environments where customer needs, business goals, and technical constraints must be balanced. The right candidate is comfortable navigating ambiguity, asking thoughtful questions, and collaborating across disciplines to move ideas from concept to delivery. Strong communication, facilitation, and collaboration skills, along with the ability to effectively present design concepts, rationale, and recommendations to stakeholders, is a must.

• 4-6 years of experience required
• A digital portfolio that can be reviewed virtually
• Experience with user-centered design methods, including research synthesis, information architecture, interaction design, prototyping, and visual communication.
• Skilled at translating qualitative and quantitative insights into actionable design recommendations and can clearly articulate design rationale to a variety of audiences.
• Ability to work within design systems while identifying opportunities to improve and scale them.
• Curiosity and a drive for continuous learning and design excellence.

The Team

Our team partners across the organization to create seamless experiences that strengthen relationships with advisors and clients. We bring together product, engineering, research, and design expertise to solve customer challenges and drive innovation across the business.

We believe exceptional experiences are created through collaboration, curiosity, and thoughtful leadership. Our designers have a significant voice in shaping strategy, influencing outcomes, and raising the standard for customer-centered thinking across Fidelity. We are committed to building a culture of learning, inclusion, and continuous growth while delivering experiences that improve customer outcomes, drive business value, and strengthen long-term client relationships.

Fidelity’s Onsite Working Model

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications

Category

Information Technology

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.