Senior AI Product Manager

Miles & Stockbridge is an AmLaw 200 firm with a global reach and a reputation for a dynamic and approachable work environment where talented lawyers and staff from diverse backgrounds are able to thrive and grow. As part of its ongoing commitment to positive change, the Firm values collaboration, strong community partnerships, and meaningful relationships with clients and colleagues.

Miles & Stockbridge is seeking a Senior AI Product Manager in our Baltimore, MD or Washington, DC office to shape the firm’s AI product strategy and lead AI initiatives. This role is an intersection of legal practice, business operations, technology, and change enablement. The scope will range from discovery and pilot design through launch, adoption, and continuous improvement.

This is a highly visible opportunity for an experienced product leader who can bring structure, build trusted relationships with lawyers and business professionals, and translate complex needs into measurable business value. As a member of the Legal Operations team, you will partner with IT, Knowledge Management, Practice Solutions, Risk, firm leaders, and external vendors to build a disciplined portfolio of responsible, user-centered AI capabilities.

The successful candidate will combine senior-level product management experience with hands-on knowledge of AI-enabled workflows, strong business judgment, and a proven ability to lead cross-functional change in a complex professional environment.

Responsibilities

• Own the firm’s AI product strategy, roadmap, and opportunity pipeline, aligning priorities with firm strategy, practice needs, client value, operational goals, feasibility, risk, and economic impact.
• Partner with lawyers and business teams to uncover workflow pain points, conduct user and process discovery, and translate needs into product concepts, requirements, user stories, and success criteria.
• Lead AI products and use cases from concept through implementation, coordinating with internal stakeholders and external vendors.
• Design and oversee pilots, including participant selection, use-case definition, feedback collection, performance measurement, and evidence-based recommendations to scale, redesign, pause, or discontinue solutions.
• Drive launches and adoption through change management, communications, training, stakeholder engagement, and clearly defined future-state workflows.
• Define and monitor metrics such as adoption, engagement, cycle time, quality, consistency, reduced rework, margin impact, and client value.
• Use qualitative and quantitative feedback to continuously improve products, user experience, and adoption.
• Embed ethical, security, confidentiality, data-handling, and risk-management requirements throughout the product lifecycle, distinguishing safe experimentation from scalable enterprise use.

Required Qualifications

• Bachelor’s degree and at least 7+ years of relevant experience in product management, legal operations, innovation, workflow design, technology enablement, or a related field.
• Demonstrated experience leading complex, cross-functional products or initiatives from discovery and requirements definition through rollout, adoption, and improvement.
• Working knowledge of generative AI, AI-enabled workflows, enterprise software evaluation, or legal technology platforms.
• Proven ability to translate business problems and user needs into structured requirements, prioritized solutions, workflows, and measurable outcomes.
• Experience influencing senior leaders, end users, technical teams, and other stakeholders in an ambiguous or rapidly evolving environment.
• Excellent communication, facilitation, organization, analytical thinking, and problem-solving skills.

Preferred Qualifications

• Experience in a law firm, legal technology company, professional services firm, or similarly complex knowledge-work environment.
• Hands-on experience with user discovery, process mapping, pilot design, vendor or implementation-partner management, rollout strategy, and adoption measurement.
• Understanding of legal workflows in one or more practice areas or business support functions.
• Advanced degree, JD, MBA, or equivalent professional experience.

Miles & Stockbridge offers a competitive compensation and benefits package including PTO, medical, dental, vision, life insurance, 401K, Firm sponsored Memberships (i.e. Peloton, Norton LifeLock), and more.

The pay range for this position is $150,000 - $180,000. The pay range provided is in compliance with state, city, or local employment laws and applies to this location only. Actual pay for this position will be determined based on multiple factors including, but not limited to, knowledge, skills, abilities, experience, current market data, and business needs.

Physical Demands

While performing the duties of this position, the employee is regularly required to push, pull, lift, and move up to 15 pounds. The employee is frequently required to walk, stand, and repeat motions that may include the wrists, hands and/or fingers.

Disclaimer and Acknowledgement

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements will exclude individuals who may pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Nothing in this job description restricts management’s right to assign or reassign duties in this job description at any time for any reason.

Miles & Stockbridge is an Equal Opportunity Employer and committed to cultivating an inclusive environment that embraces and promotes diversity, equity, and inclusion as core values of our firm.