Product Manager- Lending Servicing Platform Modernization

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As the Vice President Product Manager in Business Banking Product Lending, you will set and drive the modernization strategy for the Business Banking servicing platform, owning the target-state platform vision and architecture in partnership with Engineering and Architecture. This role is accountable for delivering core platform capabilities, leading large-scale legacy decomposition and migration, and aligning senior stakeholders across Product, Technology, Operations, and Risk/Controls. The Vice President will ensure modernization outcomes improve resiliency, scalability, speed-to-market, and servicing experience while managing delivery sequencing and operational stability.

Job Responsibilities

• Set platform modernization strategy: Define the multi-year modernization vision, strategy, and roadmap (value creation, risk reduction, resiliency, and engineering efficiency), with clear milestones and measurable outcomes.
• Own future-state platform direction: Establish the target-state servicing platform architecture and operating model in partnership with Technology (domain boundaries, API/service strategy, workflow orchestration patterns, data/event approach, and non-functional requirements).
• Deliver foundational platform capabilities: Lead delivery of core components that enable consistent servicing across channels (e.g., servicing request intake & status, workflow/case orchestration, communications/notifications, documents/statements delivery, entitlements/roles, auditability, monitoring/telemetry, self-service enablement).
• Lead migration, cutover, and legacy retirement: Own migration strategy and execution across waves, including sequencing, cutover approach, readiness criteria, parallel run where required, decommission plans, and legacy “takeout” accountability.
• Drive governance and standards: Establish platform-level standards and guardrails (APIs, reuse patterns, SLAs/SLOs, reliability/observability expectations, control requirements) to ensure consistent delivery across teams.
• Executive stakeholder management: Lead alignment and decisioning with senior stakeholders; manage complex dependencies across platforms; surface trade-offs, risks, and recommendations with crisp options and clear impacts.
• Portfolio and backlog leadership: Own epics and investment priorities aligned to modernization milestones; ensure scope discipline, value-based prioritization, and delivery predictability.
• Operational readiness and adoption: Coordinate UAT, release readiness, change management, and operational enablement (support model, runbooks, training inputs) to ensure safe, stable releases and adoption.
• Outcome and performance accountability: Define and track KPIs for platform health and modernization impact (availability, latency, defects/incidents, scalability, cycle time, cost-to-serve, containment/deflection, time-to-resolution, operational risk posture).

Required qualifications, skills, and capabilities

• 7 minimum years of product management experience, including platform and/or large-scale modernization programs.
• Proven ability to define target-state platform capabilities and translate architecture direction into executable roadmaps and incremental delivery.
• Demonstrated leadership of complex migrations (legacy decomposition, phased cutover, decommissioning/retirement) with high operational rigor.
• Strong executive communication and stakeholder management skills; ability to drive alignment and decisions across Product, Engineering, Operations, and Risk/Controls.
• Data-driven approach to prioritization and performance management, with accountability for reliability and operational outcomes.
• Experience with servicing platforms (lending/loan servicing, payments servicing, documents/statements, workflow/case management).
• Familiarity with modern platform patterns (API-first, event-driven design, workflow orchestration, cloud readiness, SRE/observability, resiliency).

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.