Technical Product Manager - AI & Data

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

Wingstop is seeking a Technical Product Manager to align AI and data investments with business priorities. You will own product definition for Wingstop’s applied AI office defining the problems worth solving, the metrics that prove value, and the roadmap that connects data science capability to business outcomes. This role sits between business stakeholders and a technical team of AI engineers, data scientists, and data engineers. You will be accountable for making sure what we build gets adopted and delivers measurable value. This role is based at the Global Support Center in Dallas, TX.

Role Responsibilities

• Own and prioritize the product backlog for the Applied AI and Data Science portfolio
• Partner with leaders across business including Operations, Digital, Supply Chain, Marketing, and Finance to identify and validate AI use cases
• Define success metrics and business cases for each initiative; measure and report realized impact
• Write clear requirements, user stories, and acceptance criteria for technical delivery teams
• Run intake, prioritization, and roadmap communication for AI and data requests across the enterprise
• Lead sprint planning, backlog grooming, and release planning with engineering and data science
• Drive adoption in partnership with change management, training, and operations
• Manage stakeholder expectations on scope, timeline, and the realistic capability of AI systems
• Coordinate dependencies across Data Engineering, BI, Enterprise Technology, and vendor partners
• Maintain product documentation, model inventory, and lifecycle decisions (sustain, improve, retire)

WHAT YOU’LL NEED

Education Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, Analytics, or a related field (or equivalent practical experience)

Certifications

• CSPO, SAFe POPM, or an equivalent Agile product certification is a plus

Tools & Technical Experience

• 6+ years in product ownership, technical product management, or business systems analysis
• 3+ years owning data, analytics, or AI/ML products end to end
• Working technical fluency in machine learning and AI and able to assess feasibility and challenge approaches without writing production code
• Comfortable writing SQL and exploring data independently
• Experience with Agile tooling (Jira, Azure DevOps) and Agile delivery at scale
• Experience building business cases and measuring post-launch value
• Familiarity with cloud data platforms and modern data architecture
• Restaurant, retail, or multi-unit consumer environment is a plus

People Skills

• Exceptional written and verbal communication across technical and executive audiences
• Able to say no, sequence tradeoffs, and defend prioritization decisions
• Strong facilitation, negotiation, and conflict resolution skills
• Bias toward outcomes over output
• High ownership and accountability mindset

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS

• Unlimited paid time off for exempt employees
• One paid volunteer day of your choice
• Competitive bonus structure for eligible roles
• Team member stock purchase plan
• Health savings or flexible spending account options
• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)
• Comprehensive medical, dental, and vision benefits
• Basic life and AD&D insurance provided
• Pet insurance
• Education Assistance
• Wellness reimbursement program
• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR

• Lunch provided every Tuesday and Thursday in office
• Discount on Wingstop gift cards
• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.