Product Manager

PRODUCT MANAGER

Revenue Cycle Management and Personal Care

The Opportunity

• Getting paid accurately and on time is what keeps a home care agency's doors
• open. Behind every clean claim is a chain of work - eligibility checked,
• authorization tracked, a visit verified, a code applied correctly, a denial
• worked before it ages out - and our software either makes that chain hold or
• makes it someone's long afternoon.

• We're looking for a Product Manager to own that work across our revenue cycle
• and personal care capabilities. On the revenue cycle side, you'll shape how
• agencies handle billing, claims, payer requirements, denials, and collections
• across Medicare, Medicaid, and managed care. On the personal care side, you'll
• work on the operational core - caregiver scheduling, visit verification,
• authorizations, and the state and payer program rules that govern it all.

• You'll take capabilities from a rough problem statement through discovery,
• delivery, launch, and the iteration that follows, working alongside Engineering,
• Architecture, Revenue Cycle Operations, Clinical, Analytics, User Experience,
• and the business leaders who know our clients best. Automation and Al run
• through this work - in claims scrubbing, eligibility, coding support, denial
• prediction, and document handling - and you'll help decide where they genuinely
• earn their place.

• This role suits someone who finds the details interesting rather than tedious:
• you want to understand why a payer rejects a claim, how an authorization
• actually gets consumed, and what a scheduler is really doing at 6 a.m. when
• three caregivers call out.

Hybrid: This hybrid role is based in Dallas.

What You’ll Do

• OWN THE PRODUCT, END TO END
• Carry revenue cycle and personal care capabilities through the full lifecycle
• discovery, definition, delivery, launch, measurement, and what comes next.
• Get close to the problem. Sit with billers, collectors, schedulers, and

• agency operators; study their workflows; find where money and time leak out
• of the process.

• Turn what you learn into clear product concepts, requirements,

specifications, user stories, acceptance criteria, and success metrics.

• Shape the roadmap for your product areas in partnership with product

leadership and cross-functional stakeholders.

• Translate strategy into delivery plans that hold user value, technical

• feasibility, payer and regulatory reality, and business impact in the same
• frame.

• Let evidence drive priorities - clean claim rates, days in AR, denial and

• rejection trends, schedule fill rates, user research, and honest stakeholder
• feedback.

• Stay hands-on through analysis, design, testing, integration, launch

readiness, and post-launch measurement.

• Partner closely with Engineering, Architecture, Security, DevOps, Analytics,

and User Experience to define, build, and improve your capabilities.

• Work directly with Revenue Cycle Operations and Client Success to understand

where agencies are struggling and what would actually move their numbers.

• Run the cross-functional conversations that matter: framing the problem,

• aligning on requirements, setting priorities, making the tradeoff calls, and
• confirming we're ready to ship.

• Make technical and reimbursement concepts land with non-technical audiences -

clearly, without jargon or hand­waving.

• Surface dependencies, risks, and open decisions early, and pull in the right

people when a decision is bigger than your team.

• Keep everyone oriented with product documentation, decision records, and

delivery expectations people can actually rely on.

LEAD ACROSS TEAMS

• BRING DOMAIN AND COMPLIANCE JUDGMENT
• Apply what you know about post-acute reimbursement, payer requirements,

• claims workflows, and personal care operations to the decisions in front of
• you.

• Keep pace with what changes underneath this product: CMS rules and rate

• updates, state Medicaid program requirements, EW mandates, managed care
• contract behavior, and payer policy shifts - and get ahead of them in the
• roadmap.

• Work with technical partners to weigh complex technical and business

• tradeoffs, including where automation and Al­enabled capabilities add real
• value and where they add risk.

• Build capabilities that hold up to healthcare regulatory, compliance,

• privacy, billing integrity, and data security expectations - by design, not
• as an afterthought.

• Watch performance, adoption, quality, and usability after launch, and push

for the improvements the data supports.

What You’ll Bring

• Required Qualifications
• 4+ years in product management, ideally in healthcare revenue cycle,

• post-acute care software, payer/claims systems, or other complex technical
• products.

• Working knowledge of healthcare revenue cycle - billing, claims submission,

• eligibility and authorization, denials and appeals, collections, and AR
• management.

• Familiarity with post-acute care, home health, hospice, or personal care

operations and the reimbursement models behind them.

• Experience carrying product capabilities through the full lifecycle, from

discovery and requirements to delivery, launch, and iteration.

• Command of the fundamentals: customer discovery, user research, requirements

and functional specifications, and roadmap management.

• The ability to run independently while staying tightly connected to

cross-functional partners.

• A track record on complex product initiatives.
• Strong communication skills, especially explaining technical and

reimbursement concepts to non-technical stakeholders.

• A habit of grounding decisions in data, user insight, operational feedback,

and stakeholder input.

• Comfort in agile product development, and in navigating complex technical,

regulatory, and organizational systems.

Preferred Qualifications

• 7+ years of related product management experience.
• Direct experience with home health, hospice, or personal care revenue cycle -

• including Medicare PDGM, Medicaid and waiver programs, managed care, and
• multi-payer billing.

• Familiarity with claims and remittance transaction standards (837 /835),

clearinghouse integration, eligibility verification, and payer connectivity.

• Experience with personal care operations: caregiver scheduling and matching,

• Electronic Visit Verification, authorization tracking, and state program
• compliance.

• Experience with Al-enabled or automated capabilities such as claims

scrubbing, coding support, denial prediction, or document extraction.

• Experience leading cross-functional product work on complex technical or

business initiatives.

• Direct partnership with clients, billers, agency operators, or other

operational stakeholders.

• Bachelor's degree or equivalent practical experience in a relevant field.

Additional Information

• Sponsorship: This position does not provide immigration sponsorship. Applicants
• must have the right to work in the U.S. without immigration sponsorship.

What You Can Expect From Us

• We don't just help our clients succeed; we help our employees succeed.
• Competitive pay, robust benefits and professional development opportunities are
• a few of the many reasons Homecare Homebase is a great place to build your
• career.

• Meaningful work. Make a difference in the lives of clinicians and home-based

care teams—and ultimately the patients they serve.

• Leaders who care. Work in a culture where leaders value, support and invest

in their people.

• Flexibility. We value work-life balance and offer career opportunities

designed to support life’s changing demands.

• A company that gives back. Each year, Homecare Homebase supports charitable

• initiatives that align with our mission of empowering exceptional care and
• helping others in need.

Sound like a good fit? We’d love to hear from you.