Senior Product Manager, Fuller Equip

Senior Product Manager

Fuller Equip

DEPT: FULLER EQUIP

HOURS: 40 PER WEEK

PT/FT/TEMP: FULL-TIME

EXEMPT STATUS: EXEMPT

LOCATION: PASADENA, CA OR REMOTE WITHIN THE US

REPORTS TO: EXECUTIVE DIRECTOR OF EQUIP

Brief Description and Background

Fuller Equip, a mission-driven online learning platform within the Leadership Formation Division of Fuller Theological Seminary, seeks a Senior Product Manager. Fuller's mission is to provide indispensable formational education to diverse Christian leaders everywhere. Equip's unique strategy to come alongside churches and ministries, offering Fuller’s theological depth and authority through a training system they can easily implement so people can lead with competence and confidence in their context and calling. We seek an individual passionate about helping people transform their lives, who is ready to engage in work filled with meaning and purpose, and who can build industry-leading product experiences that truly increases human flourishing.

Fuller is one of the largest multidenominational seminaries in the world and Equip seeks to make formational education and training accessible to every Christian around the world, beyond those seeking traditional academic degrees. Equip currently offers on-demand access to guided formation and leadership development courses, as well as the option to add instructor review and professional certification. We're currently focused on building a church-based, organization-level subscription model to bolster the leadership development of the Church by training pastors, ministry leaders, and volunteers with seminar-quality, accessible digital and group training.

The ideal candidate will embody the following characteristics:

• Align with Fuller's values and vision and embody them in our work.
• Bring order and simplicity to complex challenges.
• Seek to deeply understand end users, what motivates them and how Equip fits into their lives, hopes, and challenges.
• Be relentless in ensuring every detail of the product experience reflects the core brand values, beautiful and intuitive design, value-adding functionality, and life-impacting change.
• Thrive in an environment that challenges assumptions.
• Take a rapid, iterative approach to bringing solutions to life.
• Be a committed Christian, passionate about applying faith to life and work.

Essential Functions

The Senior Product Manager has two primary areas of responsibility:

1. Leadership & Product Strategy
2. Execution & Delivery

Leadership & Product Strategy

• Serve as a key thought partner and close collaborator on major strategic topics (including definition and alignment of the vision, strategy, and roadmap) with the Executive Director and other senior leaders.
• Collaborate with Equip team, Leadership Formation Division (LFD) colleagues, faculty and staff across Fuller's two schools, and broader stakeholders to provide product and strategic leadership that results in delighted customers.
• Own the areas of user research, user-centered design, product strategy, product roadmap and functionality, product iteration, subscription and pricing strategy, and user engagement and retention.
• Collaborate with in-house pedagogical experts to translate core customer needs into thoughtfully designed, intuitive products through an iterative learning approach.
• Collaborate closely with Equip's engineering, creative, and content teams to build the right components.
• Working alongside LFD leadership, spearhead direction and structures for greater diversity, inclusion, and equity across Equip's procedures and offerings.
• Guide the production of all necessary wireframes, mockups, prototypes, graphic elements, etc. needed to explore, design, and launch products.
• Collaborate with the branding and marketing team on strategic marketing plans for each product or product lines.
• Communicate new learning and contribute product ideas and modes of delivery to relevant faculty and staff projects in other areas of the seminary.
• Own critical product architecture decisions including account and organizational data structure, user roles and permissions, and subscription/pricing models that anchor cross-functional build decisions.
• Evaluate and prioritize iterations and software integrations that extend Equip's value for organizational customers.

Execution & Delivery

• Able to operate as the primary product manager, directing other team members and contractors as the team grows.
• Lead human-centered design thinking process, user testing and listening, small group discussion/co-creation sessions, and live prototyping, all in collaboration with marketing staff.
• Work with a cross-functional engineering team and manage details needed to implement the desired product experience.
• Represent users' needs across all internal discussions and decisions that impact user experience.
• Develop budgets, forecasts, and metrics.
• Perform other duties as reasonably required as a senior member of the Equip team.
• Contribute to product vision and strategy as a member of the Equip leadership team.

Knowledge and Skills Required

• Bachelor's degree in a technical, design, or related field, or equivalent experience in product management for educational technology; Master's degree preferred.
• Minimum 5 years of experience as consumer mobile/web senior product leader, subscription-based platform senior product leader, or senior product leader for similar innovative ministry/educational content experiences.
• Experience with subscription-based or multi-tenant SaaS products, particularly those serving organizational (B2B2C) customers, strongly preferred.
• Experience with design thinking and user-centered design methodologies.
• Experience designing, implementing, and running agile product development processes.
• Experience with data analytics and decision-making, including Google Analytics and product analytics tools such as Mixpanel or Amplitude.
• Demonstrated excellence in a small team, and an entrepreneurial working environment.
• Strongly prefer 3-5+ years' experience of leading a multicultural team, with strong relational skills and ability to build relationships, manage teams, and work effectively with diverse staff.
• Familiarity with church, ministry, or faith-based nonprofit organizational structures and workflows strongly preferred.
• Personal passion for faith-based and human-flourishing products, and a history of impact-focused pursuits.
• Excellent verbal and written communication skills.
• Ability to work effectively in a multi-task environment a must—the ability to initiate, prioritize, maintain, and complete both short-term and long-term projects simultaneously with a high degree of attention to detail.
• Occasional travel domestically and potentially internationally to support Equip's initiatives.

Additional Remarks

• Must be willing to abide by Fuller Community Standards
• This position is available for remote work within the United States subject to payroll state approval by Fuller Seminary

Pay Scale

• Salary range the seminary expects to pay: $120,000 - $140,000 annually.

Fuller Theological Seminary is an Equal Employment Opportunity/Affirmative Action employer. To the extent required by law, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. As a religious institution, Fuller Theological Seminary is permitted and reserves the right to prefer employees or prospective employees for certain positions on the basis of religion. All positions must agree to Fuller's Community Standards for conduct, and certain positions must fully accept Fuller's Statement of Faith. Women and minorities strongly encouraged to apply.