WMS Product Manager

WHO YOU ARE

The WMS Product Manager is the business owner of Ardene's Warehouse Management System (WMS) and is responsible for ensuring that the solution effectively supports warehouse operations, business processes, and Supply Chain objectives.

The role serves as the primary business point of contact for the WMS and provides first-line operational support to warehouse users. The Product Owner works closely with warehouse teams, Supply Chain leadership, IT, and the WMS vendor to resolve issues, prioritize enhancements, improve processes, and ensure the continued effectiveness of the WMS.

The role is responsible for translating warehouse operational needs into clear business requirements and priorities while ensuring that the WMS continues to evolve in alignment with the organization's Supply Chain strategy.

As a WMS Product Manager, your responsibilities include, but are not limited to:

• Own the day-to-day business use of the WMS and act as the primary point of contact for warehouse operations.
• Provide first-line support to warehouse users, including issue of triage, troubleshooting, guidance, and follow-up.
• Work closely with warehouse leadership and users to identify operational challenges, recurring issues, and opportunities for improvement.
• Coordinate WMS issue resolution with the WMS vendor and IT, ensuring issues are properly prioritized and followed through to completion.
• Manage and prioritize the WMS improvement backlog based on business needs, operational impact, and Supply Chain priorities.
• Identify opportunities to improve warehouse productivity, inventory accuracy, service levels, and operational efficiency through better use of the WMS.
• Gather and define business requirements for WMS enhancements and work with the vendor and IT to deliver solutions.
• Coordinate business testing, user acceptance testing, training, and readiness for WMS changes and enhancements.
• Develop and support warehouse super users, ensuring teams have the knowledge and tools to effectively use the WMS.
• Partner with Supply Chain leadership, warehouse operations, IT, and the vendor to ensure the WMS continues to support current and future business needs.

WHAT YOU’LL NEED

• 5+ years of experience in warehouse operations, distribution, logistics, Supply Chain, or a related environment.
• Hands-on experience working with a WMS, preferably in a retail, distribution, or high-volume warehouse environment.
• Strong understanding of warehouse processes such as receiving, put-away, replenishment, picking, packing, shipping, and inventory management.
• Experience providing first-line operational support to warehouse users and resolving day-to-day process or system issues.
• Experience working with a WMS vendor to investigate issues and implement improvements.
• Experience identifying process improvements and translating operational needs into system enhancements.
• Experience with user testing, training, and implementing changes in a warehouse environment.
• Effective communication and relationship-building skills, with the ability to work effectively with warehouse teams, Supply Chain leadership, IT, and external vendors. Ability to work under pressure and manage multiple priorities.
• Fluent in French and English (spoken and written).

Artificial intelligence (AI) may be used to support certain stages of our recruitment process, such as reviewing applications. AI is used as a tool to assist our hiring team and does not make hiring or rejection decisions. All employment decisions are made by Ardene's recruitment team.

Ardene is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Accommodations for people with disabilities are available upon request for candidates taking part in all aspects of the selection process. Selection decisions are solely based on job-related factors.