Product Manager

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week
• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week
• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month
• Onsite: daily onsite requirement based on the essential functions of the job
• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

Purpose of the job

Develops, implements and manages strategies to initiate, create, design and implement new products and keep BCBSAZ’s existing products competitive in the marketplace in order to deliver an exceptional customer experience while supporting membership and revenue growth. Ensures products are compliant with state and federal regulation. Creates and delivers product information to internal and external stakeholders, and serves as subject matter expert for product-related questions.

REQUIRED QUALIFICATIONS

1. Required Work Experience

• Level 1: Two years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience
• Level 2: Three years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience
• Level 3: Four years of experience in business analysis, health insurance, product development, or in a role with demonstrated project management and analytical experience

2. Required Education

· High-School Diploma or GED in general field of study

3. Required Licenses

· N/A

4. Required Certifications

· N/A

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

• Level 1: Three years of experience in product development or business analysis with a health insurer
• Level 2: Five years of experience in product development or business analysis with a health insurer
• Level 3: Six years of experience in product development, business analysis or project management with a health insurer

2. Preferred Education

· All Levels: Bachelor’s Degree or above in Business or related field

3. Preferred Licenses

· N/A

4. Preferred Certifications

· N/A

ESSENTIAL job functions AND RESPONSIBILITIES

LEVEL 1 – Product Analyst

• Create product materials for internal and external distribution, including marketing materials, Summaries of Benefits and Coverage, and benefit changes sheets

• Develop product web content, identifying where change is needed or opportunities are available, working with content control areas to prioritize and implement changes within necessary timelines

• Coordinate translation and 508 compliance processes for product documents. Maintain and monitor budget.

• Coordinate legal review, accreditation and health literacy processes for all product materials

• Conduct quality assurance process for materials, filings, and other internal and customer-facing product information. Ensure that all information created and distributed by the Product Development team is accurate and complete.

• Manage team resource shared site, uploading all product documents and ensuring all available documentation is up-to-date and accurate

• Document all critical business processes as part of Standard Operating Procedures

• Monitor competitive intelligence data sources, compiling all key information and sharing critical information with stakeholders

• Assist in the coordination and testing of key projects

• undefinedundefinedManage product launches and key initiatives, identifying necessary operational and system requirements necessary for successful implementationLead the process to complete all required state and federal product filings, ensuring all filings are submitted on time and are accurateMonitor legislative and regulatory environment, including proposed and enacted legislation and regulations. Identify components that may impact the product line, and compile key insights for review by managementCreate all product templates and documentation that will serve as the “source of truth” for product information in the organization, and will be used to create all necessary product materialsUnderstand state and federal regulations, legislation and guidance, ensuring all product materials are compliant with all defined parametersDrive business intelligence through the development of external and internal data sources to understand and extract shifts and trends in the competitive, health care delivery, distribution channel, consumer, and employer landscapesTrack, compile and analyze enrollment, revenue and gain of new and existing products to monitor performance and extract key insightsServe as product subject matter expert for internal stakeholders. Create and deliver training sessions and materials for new products, processes, renewals and changes.Create compelling presentations, memos and white papers to put forward proposals and educate the organizationManage product mailings as required
• undefinedServe as product manager for Enterprise and Commercial Segment productsDevelop multi-year strategies, priorities and roadmap for managed productsDrive and bring to market complex and critical initiatives with minimal oversightDevelop business cases for new products and initiativesManage and serve as business lead for product implementationsCreate Go-to-Market and product launch strategies and coordinate implementationServe as point-of-contact for vendored solutionsServe as product advocate, creating and presenting promotional messaging and education to internal and external stakeholdersOwn and champion product ideation, including generating, developing, curating and promoting new ideas. Develop proposals for management approval.Maintain top-level knowledge of competitive, health care delivery, distribution channel, consumer, and employer landscapes, identifying market opportunities and competitive gaps ALL LEVELSEach progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.· The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.· Perform all other duties as assigned.

REQUIRED COMPETENCIES

1. Required Job Skills

• Advanced problem-solving and investigative skills
• Strong research and organizational skills
• Process development skills
• Strong and effective written, verbal and presentation skills with the ability to collaborate with team members and business stakeholders at all levels of the organization
• Advanced Microsoft Office skills
• All levels: Strong proficiency with Word and Excel
• Levels 2-3:

§ Advanced Excel skills

§ Strong proficiency with PowerPoint

o Level 3:

§ Experience in managing deliverables using Project or other tools

2. Required Professional Competencies

• All Levels:
• Ability to analyze and interpret data
• Ability to work extended hours as business demands
• Strong organizational and time management skills
• Strong listening skills
• Ability to work quickly and accurately
• Ability to manage multiple, simultaneous responsibilities
• Works well with others; able to collaborate and work with diverse and challenging stakeholders
• Ability to communicate clearly, proactively communicating constraints, challenges, and needs to management
• Levels 2-3:
• Proven history of taking ideas, projects, or programs from inception to successful execution
• Facilitation skills for groups or meetings
• Ability to cultivate and maintain productive working relationships with internal and external business partners
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to make decisions and solve problems while working under pressure
• Ability to work at a high level with minimal supervision
• Level 3:
• Excellent professional and interpersonal skills, including the ability to interface with senior/executive level management
• Excellent presentation skills
• Demonstrated skills in managing complex projects
• Ability to work at a high level without supervision

3. Required Leadership Experience and Competencies

• All Levels: Translate daily work into overall company goals and objectives
• Level 3:
• Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
• Ability to lead cross-functional teams, and influence key stakeholders to accomplish key objectives

PREFERRED COMPETENCIES

1. Preferred Job Skills

• Knowledge of the health insurance or healthcare industry
• Familiarity with product design processes and strategies, sales distribution, and healthcare delivery

2. Preferred Professional Competencies

• Demonstrated creative thinking skills
• Strong self-direction and motivation
• Ability to set and achieve goals
• Ability to prioritize among multiple tasks and deliverables
• Levels 2-3:
• Decisiveness
• Strong planning skills
• Level 3:

3. Preferred Leadership Experience and Competencies

• Level 2:
• Ability to make decisions in a timely manner, sometimes with incomplete information and under tight deadlines
• Ability to lead cross-functional teams, and influence key stakeholders to accomplish key objectives
• Level 3:
• Ability to work effectively as a change agent across organizational boundaries
• Strong negotiation skills
• Demonstrated political awareness

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Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.