Senior Product Manager

We are actively hiring a Senior Product Manager for our company. This is a remote position.

Duties & Responsibilities

E-commerce Purchasing Experience Ownership

• Own and continuously improve the eCommerce Purchasing experience across Digital Room brands. Drive enhancements to product configuration, pricing presentation, cart, checkout, payment, and other key conversion experiences.
• Identify customer pain points and opportunities to reduce friction throughout the purchasing journey.
• Advocate for customer needs and ensure purchasing experiences are intuitive, efficient, and effective.
• Provide thought leadership by identifying emerging eCommerce trends, best practices, and innovative approaches that enhance the online purchasing experience.

Product Planning & Execution

• Define and manage the roadmap for the eCommerce Purchasing Experience.
• Translate business objectives, customer feedback, and data insights into actionable product requirements.
• Create business cases, user stories, acceptance criteria, and success metrics for product initiatives.
• Lead prioritization efforts to maximize customer and business value.
• Drive initiatives from concept through launch, ensuring timely delivery and measurable outcomes.
• Continuously evaluate and improve product management processes, workflows, and cross-functional collaboration to increase delivery efficiency and product quality.

Conversion Optimization & Experimentation

• Lead initiatives focused on conversion rate optimization (CRO) and checkout performance.
• Analyze customer behavior, funnel performance, and abandonment trends to identify improvement opportunities.
• Partner with UX and Engineering to design, implement, and evaluate experiments and A/B tests.
• Monitor key performance indicators and use data to drive continuous improvement.

Platform & Checkout Optimization

• Partner with Engineering and QA to improve the performance, reliability, and scalability of purchasing experiences.
• Drive initiatives focused on: Product Configuration Experience.
• Cart Experience.
• Checkout Optimization.
• Payment Experience.
• Mobile Purchasing Experience.
• Conversion Funnel Performance.
• Ensure product enhancements meet quality, usability, and performance standards.

Commerce Operations & Enablement

• Partner with Operations Integration (OI) to support product launches, pricing updates, promotions, and product configuration initiatives.
• Improve processes and capabilities that enable faster and more accurate deployment of customer-facing purchasing experiences.
• Collaborate across teams to ensure operational readiness for new features and enhancements.

Analytics & Performance Management

• Define and track key purchasing and conversion performance metrics.
• Analyze customer behavior, purchasing funnels, and transaction performance to identify trends and opportunities.
• Develop business cases and ROI analyses to support prioritization and investment decisions.
• Regularly communicate results, insights, and recommendations to stakeholders and leadership.

Cross-Functional Collaboration & Influence

• Partner closely with Engineering, QA, UX, Marketing, Content, Digital Media, OI, and Leadership teams to deliver high-impact initiatives.
• Facilitate cross-functional planning, alignment, and prioritization.
• Build strong relationships across teams and drive accountability for shared outcomes.
• Communicate roadmap priorities, project status, risks, and business impact to stakeholders.

Qualifications

• 8+ years of Product Management experience.
• 5+ years managing eCommerce products and customer-facing experiences.
• Proven experience optimizing eCommerce Purchasing Experiences, including product configuration, cart, checkout, payment, and conversion funnels.
• Strong experience with conversion optimization, experimentation, and A/B testing.
• Experience with analytics platforms such as Google Analytics, Adobe Analytics, Heap, Mixpanel, Contentsquare, or similar tools.
• Experience working closely with UX, Engineering, QA, Marketing, and Operations teams.
• Strong analytical and quantitative skills with the ability to translate data into actionable insights.
• Excellent communication, collaboration, and stakeholder management skills.
• Experience building business cases, defining product requirements, and prioritizing initiatives based on customer and business impact.

Preferred Qualifications

• Experience in eCommerce, online retail, print, manufacturing, marketplace, or catalog-driven businesses.
• Multi-Brand experience is strongly preferred.
• Experience with product customization and configuration workflows.
• Experience working with complex product catalogs, configurable products, and customer-facing eCommerce experiences.
• Experience optimizing cart, checkout, payment, and conversion experiences.
• Experience working with eCommerce platforms, checkout systems, payment integrations, experimentation tools, and analytics platforms.
• Experience using experimentation, customer analytics, and funnel analysis to improve conversion and reduce abandonment.
• Experience leading large cross-functional initiatives without direct authority.
• MBA or equivalent business and product management experience.

For further information on the Digital Room, please explore our website www.digitalroominc.com

What are the perks and benefits of working at Digital Room?

• Collaborate with leading print professionals in a fast-paced, high-tech, safe, and enjoyable environment
• Competitive pay and growth opportunities.
• Comprehensive health, dental, and vision coverage (location-specific).
• Employer match 401(k) up to limits.
• Company-sponsored Life and AD&D Insurance.
• Flexible Spending Account and voluntary benefits.
• Paid holidays and PTO.
• Employee discounts on all products.
• Company-sponsored training and certifications.
• Fun workplace and wellness events, and more

Please note: Actual compensation within the range will depend on various factors, including the individual’s skills, experience, qualifications, and applicable laws.